Director, Back-end Engineering, FC Outbound (Global Ops Tech)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billiondollar e-commerce industry from the ground up. We are one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

The Fulfillment Center (FC) Systems Tech organization within Global Operations Technology (Global Ops Tech) is responsible for the systems that enable Coupang to reliably fulfill customer orders in a FC within hours of order placement. FC Systems Tech is on a mission to innovate logistics by building an efficient FC ecosystem at operates at breakthrough scale and speeds. We are looking for an experienced and passionate engineering leader that can drive direction on technology, successfully champion align with other tech leaders and stakeholders, influence and build trust with teams, and execute delivery of complex systems considering scalability, future extensibility, and reliability.

The desired candidate will help FC Systems Tech build systems that drive the overall process and workflow of Coupang's fulfillment systems. This work will not only include designing and building world-class systems, but also drive adoption of advanced technologies in automation, robotics, and process optimization. The work will result in increased efficiencies in operations that allow Coupang to offer even faster fulfillment times, more coverage and capacity, at lower cost. 

This position will report directly to the Head of Fulfillment Technologies and will offer the autonomy to explore various technical areas in order to discover big innovations. 

Key Responsibilities

• As leader of leaders, lead and drive architecture design of FC systems for scale, future extensibility, and reliability.
• Envision and drive alignment with stakeholders of the appropriate roadmap and future direction of technology for FC systems.
• Navigate and alleviate technical obstacles and blockers at the organizational level.
• Decompose complex problems into simple, straightforward solutions, providing mechanisms for the teams to prioritize ruthlessly and “move with urgency.”              Write code when necessary to lead by example and help with high priority projects.
• Proactively identify opportunities in both business and technology.
• Review, advise, and carry out the adoption of new technology (both open-source and commercial) that are useful in achieving business objectives.
• Recruit and develop world-class engineering talent.
• Drive development of automation and robotics initiatives.

Qualifications

• 7+ years of experience in software development at technology companies.
• Solid track record of delivering large and complex systems with significant business impact.
• Experience of designing and developing large-scale distributed systems and architectures.
• 7+ years of experience in developing and operating backend services and web applications.
• Broad and deep understanding of key technologies in storage, data processing, and serving.
• Excellent communications and collaborations across teams and across functionalities.
• Capable of object-oriented design and development.
• Strong familiarity developing with Java and the Spring Framework.
• Service development and operational experience in an AWS environment.
• Experience driving improvements in code quality.
• Experience using ORM such as JPA, Hibernate, and domain modeling.
• Experience with logistics-related service development.
• Experience in automating build/test/deploy.
• Experience with bulk data processing using NoSQL solutions.
• Experience with Git system for version control.
• Experience with relational and column-oriented databases.
• Agile experience.

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.