Director, Analytics

Counterpart: Value-based care, at the point of care.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. 

We are hiring a Director of Analytics on the Counterpart Assistant team to lead our analytics team. The analytics team is a mix of data scientists, analysts, and BI developers working to build our analytics platform, our analytics pipelines, and driving our analytic understanding of the Counterpart Assistant’s impact on improving patients’ outcomes. This role spans internal analysis such as product analytics, external reporting such as customer business reviews, and product functionality in our embedded reporting suite. We deeply value and focus on driving data driven decisions and empowering our pods to be able to generate those insights. 

The ideal candidate will have an understanding of healthcare clinical and claims data, strong technical expertise, and a passion for improving healthcare through innovative data solutions.

As Director of Analytics, you will:

• Manage a team of data scientists, analysts, and BI developers to most effectively drive impact for our users and their patients.
• Focus on identifying and solving the highest impact analytics data platform enhancements both for our users and our business simultaneously.
• Be a part of the Counterpart technology leadership team, helping build and design OKRs for the product as well as the pods.
• Be the subject matter expert within Counterpart Assistant for all things relating to our analytics data, our analytics platform, and how other pods leverage this data to drive insights and capabilities.
• Iteratively improve the analytics data platform, finding ways to deliver value as early as possible in the development process.
• Articulate how Counterpart can measure the progress it’s making; if you can’t measure it, you can’t describe how you’ve moved it.
• Be accountable to analytics which drive outcomes. Analytics should drive understanding, enabling us to make data informed decisions, which improve business outcomes. 
• Monitor and address data quality issues, ensuring the accuracy and integrity of the analytics data.

Success in this role looks like:

• Over the first 90 days you’ll spend time building relationships with your new direct reports and broader technology team while understanding the needs across the executive team, product, engineering, data science, clinical and customers. Success is measured by your ability to build relationships and understand the needs of those different stakeholders. It is expected that they will understand the existing analytic systems in place by the end of 90 days. Ideally, within 90 days we are making progress on the end to end systems supporting our analytics.
• Within the first 6 months, success is measured as evolving the team and processes from a well instrumented (but complex to consistently, repeatedly, and intuitively query) analytics system to one that can be usable by a team of analysts for the vast majority of product and customer analytics. Product analytics should be largely addressable with less variability and less expertise needed of the analytics consumer for understanding performance.
• Over time, this individual's performance will be measured as a member of the technical leadership team helping set the direction and strategy for how we can continue to scale a data driven technology organization using scalable and repeatable analytics patterns. The end to end analytics needs will be consistently maintained and grown in cost effective ways for Counterpart, while unlocking insights and value for our stakeholders and customers.

You should get in touch if:

• You have minimum of 8+ years experience.
• You have at least 4+ years experience working with healthcare data such as FHIR, claims, or EHR data.
• You are an expert in driving efficacy analyses, both via A/B testing and where A/B testing is not viable.
• You have experience being part of an empowered product organization.
• You are an expert with SQL and data analytics, and have an understanding of machine learning approaches.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $170,000 to $250,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.