Credit Controller
Dudley (Hybrid role 2 fixed days in office 3 days home office)
Monday - Friday 8:30-5pm
Salary - £22,986
Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management
We are currently recruiting for a Credit Controller to join our established Finance team in Dudley.
Key responsibilities of the Credit Controller will include the following;
- Maintain own set of accounts of Direct debit customers and ensure collection activity is in line with the current process
- Ensure accurate collection activity is maintained at all times
- Ensuring constant improvement against customer satisfaction measures and internal operational measures with regard to the customer’s issues.
- Proven track record to work without being supervised
- Manage a high level workload and pick up any ad hoc projects to support the department
- To manage issues in a timely manner
- Assist to resolve customer related issues and complaints, including all customer communications
- Assisting to develop and disseminating appropriate debt information, ensuring outstanding customer queries are thoroughly investigated and escalated through the Credit Control function
- Assisting in the production of month end reports, KPI reports, together with ad hoc reports as required
- Escalation of non-standard processes
Requirements
To be considered for the Credit Controller position you will ideally have the following;
- Previous exposure working in a finance environment, numerate, with the ability to understand, interpret and communicate complex accounts and financial reports.
- Previous exposure working within collections
- Ability to maintain a high level of accuracy whilst meeting deadlines
- Show passion and have a "can do" attitude
- Customer Service experience
- Problem Solving skills
- Willingness to learn
Benefits
What we offer in return..
As well as joining a FTSE100 and award winning Finance team, we also offer you:
- A competitive salary package
- Monthly Bonus scheme with the ability to earn £220 per month based on personal performance
- Rentokil Rewards (includes cash back and discounts on multiple retailers)
- Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
- Company pension
- Opportunity to contribute to a private healthcare scheme
- Relocation package
Whilst our Finance team comes from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.
For more information on the Rentokil Initial family, please visit our website www.rentokil-initial.co.uk
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.
