Digital Support Technician

Do you thrive in a role where you can deliver high standards of customer service?

Are you looking for a hybrid role, where you can work from home two days per week?

If your answer is yes then come and join us in our Central Delivery team, we have the perfect role for you!

Who are we?

We are a leading Out of Home media owner, operating more than 33,000 advertising sites nationwide. We’re a friendly and culture led company who value and support our employees to be the best they can be. We also care about the communities we work with and the environment too! 

As part of our commitment to ensuring that we give the best service to our clients we’re looking to recruit a Digital Support Technician to help us in maintaining our digital advertising estate across the UK.

What will I be doing?

You'll be responsible for providing tier 1 support across all products within Clear Channel's digital portfolio. Working closely with third party partners and with various internal departments, including Operations, Sales and the Technology teams. The key responsibility of this role is to manage issues affecting the digital estate, from the point of discovery through to resolution, including escalation where appropriate. In this role you will operate out of central London office three day per week, and when fully train you will be able to work from home for two days per week. There is also a requirement to attend meetings at our delivery depots across the UK, from time to time.

Key Accountabilities:

• To provide an excellent service to all customers by working pro-actively with customers, third parties and Technical Teams to identify and resolve issues.
• Adhere to service level agreements set by our customers, including strict response times
• To perform pro-active monitoring across all Digital products, identifying and resolving or escalating issues accordingly
• To gain a full understanding of the range of Clear Channel Digital products in order to be able to resolve common faults/issues, where appropriate, without assistance

Who are you?

• You are: well-organised, able to prioritise your own workload but equally able to work as part of a team.
• You have a passion for delivering excellent customer service and have previous experience of working in a customer support role.
• You are willing to work to a flexible work pattern, Monday – Friday, with 4 x 1 hour “check ins” during a weekend – (2 x 1 hour Saturday and 2 x 1 hour Sunday) every other weekend.

What's in it for you?

Our people are bonded by a humility and commitment to challenge the status quo. We offer a great team to be a part of, a home for your individuality, as well as a place to bring fresh ideas and to grow and develop. We have a fun and informal culture while also being a future-facing business that wants to make a difference. So, Bring You, Shape Us!

• Salary of £30,200 p/a
• Annual bonus
• 33 days holiday inc. bank holidays 
• Company Pension Scheme matched to 8%. 
• Life Insurance and Income Protection scheme 
• Healthcare Cash Plan 
• Cycle to work scheme, season ticket loans and a whole host of discounts across 100s of retailers. 
• Volunteering days 
• Employee Discounts across hundreds of retailers
• Access to cycle to work scheme, season ticket loans and a whole host of discounts across 100s of retailers

Sound like the job for you? Why not apply today!

At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself.  

We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you