Digital Solutions Assistant

ABOUT VILLAGEREACH 

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.   

Summary 

The position is part of VillageReach's initiatives to improve the management and tracking of laboratory samples across the provinces of the DRC by leveraging digital solutions. The Digital Solutions Assistant will play a key role in the integration of the digital solution operated by VillageReach as well as its software extensions to meet the specific needs identified in the supply chain. As VillageReach RDC also has more general initiatives on digital solutions for health, the person to be recruited for this position will also have to contribute his/her know-how in this field under the supervision of the program manager. The successful candidate will work under the supervision of the Digital Health Solutions Program Specialist. 

Description 

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time The Digital Solutions Assistant will be responsible for the following tasks: 

• Ensure the deployment and technical support of the digital solutions operated by VillageReach for tracking the transport of laboratory samples, ensuring that the impacts sought by the program are clearly identified and analyzed for continuous improvement. 

• Accompany the development and integration of the additional software layer on the existing digital solutions for tracking laboratory samples, with a view to adding new functionalities to fill identified gaps. 

• Ensure the day-to-day operationalization of the digital laboratory sample tracking solution, interacting with the provincial focal points and those of the national and/or provincial laboratories to ensure that the operational procedures laid down are followed from start to finish. 

• Draft reports required as part of program implementation, to be validated by supervisor prior to dispatch to recipients. 

• Provide input and expertise to other activities and projects of the Digital Health Solutions program, as requested. 

• Collaborate with stakeholders from programs and other structures or entities of the DRC Health Systems. 

• Carry out any other task requested for the smooth running of the organization's activities, the laboratory sample transport program and digital health solutions; 

• Technical implementation: Deployment and parameterization of digital solutions at sample collection sites. 

• Support and maintenance: Provide follow-up and technical assistance to ensure the proper functioning of the solutions used for tracking the transport of laboratory samples, as well as others included in the Digital Solutions for Health portfolio. 

• Operational follow-up: Ensure the day-to-day operational follow-up of the implementation of the digital solution for the transport of laboratory samples, as well as others to support the achievement of the organization's expected results.  

• Training and documentation: Assist in the training of end-users and document user procedures. Assist in all aspects of documentation on the digital solution for transporting laboratory samples. Write concise and coherent reports required to document the implementation of the digital solution for transporting laboratory samples. 

• Reporting and analysis: Prepare reports according to defined formats and perform general analysis to highlight key elements required to support program performance monitoring. 

• Assist in innovation: provide assistance as requested in the innovations adopted by the organization's programs in the context of digital solutions for health and more specifically for the transport of laboratory samples. 

Competencies: 

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done they are grouped into three strategic areas: Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

1.      Risk Taking and Innovation

·        Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

2.      Business Judgement

·        Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

3.      Building Strong Teams

·       Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction:

4.      Compelling Communication

·        Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener. 

5.      Resilient Self Leadership

·        Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

6.      Stewardship and Personal Alignment

·        Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You:

7.      Influencing Leadership

·        Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure.

8.      Radical Partnership

·        Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

9.      Cultivates a Growth Mindset

·        Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10.   Cultural Intelligence and Inclusion

·        Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Supervisory Responsibilities:  

This position has no supervisory responsibilities. 

Education & Experience:  

Required:  

• At least 3 years of higher education in computer science with proven exposure to public health projects or at least 3 years of higher education in public health with advanced skills in health informatics. 

• Minimum 3 years in the implementation of digital health solutions, with relevant experience in or with health programs in the DRC. 

Other Qualifications: 

• Established cultural competency in partnering with racial, cultural and linguistically diverse groups. 

• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus. 

• Technical skills: Proven skills in digital solutions with a focus on public health. Mastery of power point, word and excel tools. Good knowledge of public health project management. Good knowledge of IT systems architecture used in public health (DHIS2, eLMIS, LMIS, etc...) as well as related ISO/IEEE 11073standards such as . HL7 (Health Level 7), IHE (Integrating the Healthcare Enterprise) FHIR (Fast Healthcare Interoperability Resources), ISO/IEEE 11073 

• Language skills: Fluency in French and at least an intermediate level of English (listening, speaking and writing). 

• Communication: Ability to explain technical information to a non-technical audience. 

• Initiative and autonomy: Ability to work independently and take initiative. 

Environment and Physical Demands: 

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.  

Role is computer based and requires sitting and/or standing at a desk, using a mouse, keyboard, and laptop and viewing screens.  

COMMITMENT TO DIVERSITY & INCLUSION: 

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce. 

APPLICATION INFORMATION:  

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until filled. To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/.  In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position? 

Hiring Process: 

The hiring process will include the following steps:

1. Review submitted applications
2. Conduct 20–30-minute screening interviews for shortlisted candidates
3. Conduct skills and value-based interviews for 3-5 candidates.
4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.
5. Conduct final interview if necessary
6. Request references 
7. Make offer 
8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3. 

Safeguarding: 

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct. All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures. 

Benefits

Compensation & Benefits: 

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. The range for this position is $18,200 to $21,400 USD. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.