At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
The impact you’ll make
As the Digital Production Manager for vendor content, you will collaborate with stakeholders from Design, Copy, Merchandising and Account Management teams to successfully build and optimize website journeys and on-site experiences using the Contentful Content Management System (CMS). Once published, you will use a strong attention for detail to perform quality assurance checks on the newly built content journeys you’ve launched across Loblaw owned Grocery websites and social media accounts. This role will collaborate with internal and external stakeholders to ensure campaign content launches on-time and provides the best online customer experience. You will identify and lead process efficiency improvements with the support of a Digital Production Specialist who you will directly report to you.
What you'll do
· Lead Digital Production Specialist to meet weekly and monthly site launches in support of vendor campaigns
· Building website journeys using the Contentful CMS platform, performing quality assurance checks to ensure site journeys and components go live at specified times and dates
· Project coordination with various design, copy and vendor account management teams
· Use project management tools to manage project timeline workflows
· Support campaign briefing processes using subject matter expertise of Contentful CMS capabilities and maintain positive working relationships with stakeholders
· Advocate and promote better customer shopping journeys, SEO and accessibility best practices
· Identify and raise website bugs or new features with Production Lead and Tech teams for intake and consideration to increase efficiencies
· Implement analytics tagging for content and marketing promotions
Does this Sound like you?
· You have a passion for leadership/ mentorship and have a desire to be a people manager
· Previous client/ account management experience, working with external vendors to bring their ideas to life
· You are a problem solver at heart – you excel at finding answers and clarification for new assignments
· You are an expert at mastering web tools. You have used various Content Management Systems and have a knack for picking up new platforms and continuous optimization
· You live and breathe digital work and/ or project management and know how to get work done autonomously in a fast-paced environment
· Excellent communication, desire to learn stakeholder personalities and a positive team-oriented mindset are at the core of the way you work
· Strong time management, attention to detail and prioritization skills
· You are aware of accessibility standards and SEO best practices
· Experience with Contentful is a bonus.
· Experience with Project Management methodologies and tools (Jira, Slack,Coda) is a bonus
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
