You will contribute to the digital strategy & roadmap for Freedom mobile across online
and mobile user experiences. You will be focused on Freedommobile.ca and self-serve
account management for customer journeys that drive self-serve and digital adoption.
- Provide day-to-day strategic support on the implementation and execution of projects, innovations, and opportunities within our digital roadmap and user experiences
- Provide subject matter expertise to projects and initiatives pertaining to the Digital Customer Experience Team at Freedom
- Work and collaborate with cross-functional teams including acquisition, marketing, brand, technology, finance and customer care
- Understand the business needs and objectives to drive digital recommendations
- Manage and prioritize the freedommobile.ca and MyAccount portfolios
- Be transparent by managing expectations with stakeholders, partners and
- leadership
- Leverage analytics and best practices to optimize digital user experiences
- Support and manage the day-to-day updates to freedommobile.ca
- 4-6 yrs., Product Management, Digital Marketing or similar.
- Strong understanding and work experience in agile development methodologies.
- Experience building consumer-facing digital services and experiences.
- Strong collaboration skills, working with teams and cross functional business units.
- Excellent problem solving and communication skills to analyze data and arrive at the best solution while building strong relationships and influencing other stakeholders.
- Binlingual: must be able to communicate in English and in French (written and spoken).
- Knowledge of the telecommunications and wireless industry, Ecommerce experience a plus.
- Strong foundation in analytics and good knowledge of GA4 usage.
- Continuous learning mind-set in order to test, innovate, and learn.
- Strong skills at process definition and optimization, developing and building upon best practices.
- Strong grasp of CMS and web architecture, JavaScript, HTML, and CSS a bonus.
- Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
- Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
- Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
- Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
- Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities. #LI-NA1
We value your uniqueness !
We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!
We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.
Check out our Activity Report for an overview of the projects to which you could contribute !
We value your uniqueness !
We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!
We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.
