Working with the Food and Pharma Operations team, the Digital Operations Executive role is primarily responsible for end-to-end delivery of webinars for the EMEA Operations portfolio. Ranging in size and logistical complexity, you will partner with key Show Team stakeholders and lead on the project planning, development, and delivery of up to 3-4 webinars a month. Each webinar is intended to be an externally facing, engaging, and thought-provoking discussion between multiple sponsor speakers
You will also be a core part of the Digital Operations Team by co-managing our Digitally enabled in-person Exhibitions, where you would be responsible for event platform delivery and digital configurations via platforms. You would also be a key partner to the physical Operations team on onsite support needs.
Main duties & responsibilities
Operational duties
- Operationally managing the schedule of Food and Pharma webinars - being mindful of working with Show Teams to avoid clashes and public holidays across multiple portfolios across EMEA
- Work with Show Teams on full set up of the webinars including; registration set up, email configuration, sponsorship deliverables, speaker deliverables, support on tech training and overall delivery.
- Full setup and end-to-end management of hosting webinars using platforms such as On24, and Swapcard (SaaS Providers)
- With the Digital Operations Manager, co-ordinate mid – large sized tech- enabled Exhibitions in where you will be responsible for SaS platform configuration and ensuring data and event details are correct and deadline driven.
- Ensure all preferred suppliers and Show teams are kept fully up to date with digital event information, e.g., platform build, project status, event metrics, and delivery details are communicated to an agreed frequency schedule
- Supporting the Show Teams with the digital map and other interactive features on the event platform or app
- Assist with post-event reporting and analysis through collation and recording of requested data to continuously improve the webinar series and/or Tech-enabled Exhibitions
- Be a platform subject matter expert and assist various teams or clients directly, with operational queries
- Compile event reports and KPI analysis on each event at the end of cycle.
General team support & additional areas of responsibility
- Attendance at any required meetings, minute & action taking for distribution
- Manage event expenses and invoice payments where applicable
- Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event-by-event basis
- Ensure all allocated operational tasks are conducted on a timely basis according to individual project plans and adhere to multiple deadlines
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
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Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
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Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
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Broader impact: take up to four days per year to volunteer, with charity match funding available too
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Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
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Time out: 24 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
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Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
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Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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