Digital Merchandise Senior Specialist - Digital Commerce
The Digital Merchandise Senior Specialist will report to the Digital Merchandise Manager/Director and be responsible for driving key analytics and strategic insights to leadership and key partners. Primary responsibility is to drive ecommerce sales, profit and conversion while improving overall customer experience.
Primary Responsibilities:
- Provide insights on the business to drive results and take action on business opportunities.
- Develop and implement .com merchandise strategies to drive sales.
- Improve product page quality through specific enhancements of images, copy, knowledge assistants, and reviews.
- Research industry trends and provide competitive analysis to identify white space and opportunities online.
- Identify assortment opportunities and drive expanded assortment growth on jcp.com.
- Optimize navigation and merchandise onsite for optimum conversion.
- Leverage customer analytics tools to improve customer experience and key metrics (i.e. traffic, conversion, add to bag & bag abandonment).
- Identify .com knowledge gaps within the Business Unit and facilitate .com Training
- Curate and maintain links for all content including Emails, Homepage, onsite creative content.
Core Competencies & Accomplishments:
- Bachelor’s Degree in related field
- 3-5 years’ experience in Ecommerce or Retail, with a minimum 1-3 years in site merchandising preferred
- Excellent analytical, critical thinking and problem solving skills
- Proficient in web-based analytics tool
- Dynamic, self-starter with excellent communication skills
Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.
- Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
- On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
- Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
- Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
- Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
For more opportunities to join our team please visit our careers page.
