Reporting to the our VP, Client Management in Brazil, as an Account Executive you'll support customer relationship management, help manage a client portfolio, ensuring you understand your clients business objectives. You are experienced in sales and customer service, and are a reliable professional, able to balance customer orientation and a results driven approach.
Responsibilities:
- Elaboration of weekly monitoring reports with results vs. plan
- Quality controls with listening in Customer Service especially focused on commercial attention
- Prepare monthly reports
- Support the efficient running of your assigned client accounts
- Understand and be able to discuss Jellyfish product/solutions provided with the client
- Partner with other capabilities or teams to complete tasks (eg. a product, project management, billing)
- Understanding of Jellyfish's value proposition
- Understand the Everyday Fundamental Tools for Client Management
- Analyze client data to provide strategic recommendations that align with clients' business goals.
- Client-facing skills, team worker, and communicative person
- 2 years of experience in a accounts/customer service role
- Experienced in developing and presenting proposals that address client needs
- General knowledge of Google Ads, Facebook, GMP, Analytics value and operation
- Experience establishing communication and engagement with prospects and ability to connect to Jellyfish culture
- A passion for digital and stay up to date with industry trends and new skills
- Strong organizational skills
- English proficiency is desiredNote: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
👪 Family Support: We count with an extended maternity leave of 6 months in total.
💫 Custom Work Environment: Work remotely for up to 60% of your days.
📈 Growth, Your Way: Access to LinkedIn Learning with unlimited online courses.
🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.
Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].
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