Forbes Advisor is hiring! We are looking for a Digital Experience Manager to join our growing Operations team.
Responsibilities:
- Manage and work alongside other members of the Digital Experience team, providing thoughtful guidance, strong leadership development, mentorship, and coaching
- Works closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience
- Responsible for creating, defining, and improving our current CRO and experience optimization processes, frameworks, and infrastructure
- Support Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
- Analyze on-site performance against core KPIs that align with the broader business goals
About You:
- At least five years of experience in a Product Analytics, User Experience (UX), or CRO role with an emphasis on proactive optimization and feature development
- Experience developing a small team from the ground up
- Strong ability to coordinate with different stakeholders to produce an optimisation strategy
- Expertise in UX best practices, experimentation infrastructure, conversion rate optimization, and AB testing
- Google Analytics, Google Optimize or other analytic platform experience
- Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measuring, and recommendations.
- Strong knowledge of SQL and Tableau
- Ability to blend quantitative and qualitative data to understand user behavior and be able to identify key metrics
- Strong knowledge of statistics and implementation to large-scale experimentation, ensuring best practices throughout optimisation process
- Experience using custom CMS
- Excellent problem-solving and analytical skills
- Ability to prioritize across different projects to focus on highest-impact work
- High level of attention to detail
- Comfortable working collaboratively with teammates across multiple geographies and time zones
Nice to haves:
Benefits:
- Competitive salary
- Medical, dental and vision coverage
- 35 Days of PTO (Including Bank Holidays)
- Day off the 3rd Friday of every month
- Disability coverage
- Employee assistance program
- Paid parental leave program
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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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