Digital Engagement Representative

Job Title:  Digital Engagement Representative

Location: Remote

Status: Full time 

Reports to: Digital Experience Sr. Supervisor

Hours: 8-4pm CST

The Company:

At Ancient Nutrition, we have a clear goal: harness history’s most powerful superfoods and provide them in forms that are easy to include in a modern lifestyle. We’re passionate about creating products that help fill the gaps in the everyday diet and deliver meaningful results. 

But the truth is, who we are goes beyond supplements. We embrace responsibility for our planet, from the soil that grows our food to the air that fills our lungs. That’s why we are leading the revolution of regenerative agriculture on our own farms and farms across the country. 

Through partnerships with pioneers like Regenerative Organic Certified®, groundbreaking research with Rodale Institute, and widely-recognized certifications like B Corporation®, we are developing future-focused methods that have a positive impact on the soil and the environment. These methods help reduce atmospheric carbon, minimize waste and protect biodiversity — and they result in ingredients that are richer in essential vitamins, minerals and antioxidants than conventionally farmed food.

We are harnessing the power of incredible superfoods grown through regenerative practices. We are cultivating healthy people and a healthy planet. And, ultimately, we will save the world with superfoods. 

The Position:

This position offers a great opportunity for an experienced, empathetic, dependable, team-oriented customer service professional to join our exciting, fast growing company. We look for creative, out of the box thinkers with a passion for educating and helping our consumers. We aim to exceed customers’ expectations and deliver a truly remarkable service experience at every single touchpoint. Only individuals with an outstanding work ethic, verifiable references and “customer-first” mindsets will love this job and only the “best of the best” candidates will be considered.

In this role you will:

• Deliver excellent customer service support to our consumers through email, social media channels, live chat, etc.
• Provide all online customer order support -ordering issues, updates on shipping, tracking information etc.
• Educate and inspire consumers about our product, health & wellness and assist with purchasing decisions
• Review, log and report issues and work with the departments across the organization to ensure our consumers are having a great experience shopping on our site
• Log consumer interactions (wrap up codes, dispositions, AR/complaint form)
• Monitor and respond to all reviews and Q&A on our website and com
• Manage any and all consumer support for consumers purchasing on Amazon.com
• Have an innovative approach with all consumer questions and push to improve processes, perspectives, and the overall customer experience.
• Quick and friendly follow-up on all customer issues, inquiries and opportunities with a whatever-it-takes attitude
• Ability to work independently in a fast-paced environment
• Ability to organize, prioritize, and work under time constraints with attention to detail
• Work effectively with other members of the Ancient Nutrition team

Core Attributes:

• You are curious and are constantly challenging our own best practices (“There’s always a better way” mentality).
• You have experience with email, live chat, and social media.
• You are passionate about health and wellness.
• You work well in a team environment.
• You roll up your sleeves and dig in.
• You are flexible and understand that change is constant.
• You have strong written and communication skills
• You are a proactive self-starter who is eager to play a key role in growing the Ancient Nutrition brand.
• You are organized and detailed.
• You have a can-do attitude and are an avid team player 

The Benefits:

Work is about what you do, not where you do it. Ancient Nutrition has many team members located near Nashville, TN but we are a fully remote company and are able to hire from across the US. Ancient Nutrition is a laid back, but fast-paced place to be. We work hard because we love what we’re building. No one breathes down your neck. We hire great people who don't need to be micromanaged.

We offer health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited Paid Time Off is a given for salary employees and a generous amount of paid time off accrual for hourly employees, both paid maternity and paternity leave are offered.

We are passionate about living healthy lives and offer free Ancient Nutrition products.

If you feel this role is meant for you, write us a killer cover letter telling us why you are the best fit, and why you want to work with us! We really do read them!