Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD discs. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
As a Digital Cinema Exhibitor Support Coordinator, you will play a crucial role in providing support to cinema exhibitors and our operational teams for KDMX, our new worldwide Digital Cinema Keys service which launched earlier this year - for more information, visit www.kdmx.global
Primary responsibilities include, but are not limited to, efficiently managing and triaging Keys support issues from exhibitors through to resolution, ensuring Keys orders are processed correctly on time and ensuring our TDL (Trusted Device List) database is always kept up-to-date, accurate, and compliant with all necessary information.
The role requires excellent attention to detail, strong organizational skills and the ability to handle and process large volumes of data. Proficiency in Excel and ability to generate comprehensive reports are essential for success in this role.
Responsibilities:
- Receive, triage and resolve Keys related support issues received from exhibitors. - Provide technical support and guidance to exhibitors to resolve issues - Escalate issues to DC operational, development or management teams as required
- Provide support to ensure Key orders are processed and delivered accurately, on time. - Identify and rectify resolve Key order issues promptly within agreed SLAs. - Amend and reissue Keys to exhibitors within agreed business rules. - Escalate issues to development or management teams as required.
- Proactively engage reach out to cinemas to gather information on their Digital Cinema devices. -Respond promptly to inquiries and requests related to TDL maintenance.
- Regularly update and maintain the Trusted Device List with data received from exhibitors. -Implement and enforce protocols for adding, removing, or updating devices on the TDL.
- Manage large volumes of data and updates related to Digital Cinema trusted devices.
- Perform regular audits to verify the accuracy and completeness of the TDL.
- Identify and rectify any discrepancies or inaccuracies promptly.
- Utilize advanced Excel skills to organize, analyze, and present data effectively.
- Generate regular reports on the status of the TDL, highlighting any issues or areas for improvement.
- Document all changes to the TDL and maintain an accurate history of device updates.
- Implement quality control measures to guarantee the reliability of the TDL.
- Conduct periodic audits to ensure the accuracy and reliability of the TDL.
- Work closely with other departments to address any cross-functional dependencies.
Requirements
• Bachelor’s degree in a relevant field or equivalent experience.
• Proven experience in data management, preferably in a digital cinema or technology-related role.
• Advanced proficiency in Microsoft Excel and other data management tools.
• Excellent organizational and multitasking abilities with a keen eye for detail.
• Strong communication skills to interact effectively with exhibitors and internal teams.
• Ability to work independently and collaboratively within a team.
• Understanding Digital Cinema systems and related industry standards is a plus.
• Previous customer support experience is a plus
Benefits
