Digital Account Manager, Online Merchants

About Connexity, a Taboola company:

Connexity is a global leader in e-commerce media and marketing solutions powered by our technology platform, which connects online retailers and brands with relevant shoppers through our network of publishers. Our solutions help drive sales and increase profitability for our clients by reaching and engaging shoppers with intent across multiple touchpoints. We're on a mission to transform the way advertisers connect with consumers and facilitate the growth of e-commerce globally.

About the role:

We are seeking an experienced and results-driven Digital Account Manager to join our Client Success team in managing and growing our merchant accounts. In this role, you will be responsible for building strong relationships with our strategic clients, understanding their business goals, and driving revenue growth through effective account management and upselling opportunities. You will serve as the main point of contact for your assigned accounts and work closely with cross-functional teams to ensure client satisfaction and success. If you are a proactive and customer-focused professional with a passion for e-commerce and digital advertising, we want to hear from you!

Responsibilities:

• Manage and grow merchant accounts, serving as the primary point of contact and building strong relationships with clients
• Develop a deep understanding of clients' business needs, challenges, and goals, and provide strategic guidance and recommendations to drive value and achieve objectives
• Collaborate with cross-functional teams including Sales, Product, and Operations to deliver exceptional service and to identify and pursue upselling and cross-selling opportunities
• Monitor account performance, analyse data, and provide regular reporting to clients, highlighting key insights and actionable recommendations
• Stay informed about industry trends and best practices, and provide thought leadership and guidance to clients on e-commerce and digital advertising strategies
• Proactively identify and address any client issues or concerns, ensuring timely resolution and customer satisfaction
• Attend conferences and exhibitions such as DMEXCO and OMR

Requirements

• Account management or client success roles in the advertising or e-commerce industry
• Fluent in German and English
• Proven track record of managing and growing key accounts, exceeding revenue targets, and driving customer satisfaction
• Strong understanding of the e-commerce industry, digital advertising landscape, and performance marketing
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Highly organised and detail-oriented, with strong analytical and problem-solving abilities
• Ability to work independently, manage multiple accounts and projects simultaneously, and thrive in a fast-paced, dynamic environment
• Experience with CRM systems and proficiency in Microsoft Office Suite

Benefits

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more

• A family-friendly environment
• Flexible working hours and hybrid model for a good work-life balance
• Modern offices (not open plan) with an ergonomic workplace
• Pleasant feel-good extras for everyday life
• Participation in the form of shares.
• More about us and our benefits on Kununu

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

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