DIFM Solutions Architect

Our DIFM (Do-It-For-Me) Solutions Architect plays a key role in delivering high-quality websites with speed and precision, while boosting sales through strategic engagement. This position supports pre-sales efforts, assists customers with technical and process-related queries, and designs scalable processes that enhance overall service efficiency.

Whether your background is in web design, engineering, customer success, technical operations, or process optimization, if you’re passionate about delivering customer-focused solutions and enjoy refining systems for scale, we want to hear from you.

On a typical day as a DIFM Solutions Architect, you will:

• Build and deliver high-quality websites within four business days of content submission, adhering to the fast-paced nature of the role.
• Engage proactively with internal teams through Slack, assisting with pre-sales queries, recommending appropriate product solutions, and providing quick email responses to our customers.
• Raise product awareness by contributing to the creation of training materials, attending team meetings, and presenting at meetups and Town Halls.
• Maximize post-build success by setting clear expectations with clients, offering light revisions when necessary, and ensuring customer satisfaction.
• Scale the service by enhancing operational efficiency, developing reusable design patterns, creating macros for common processes, and documenting best practices for the team.

What we’re looking for:

• You have experience in web design, technical solutions, or process optimization. Familiarity with platforms like WordPress or other CMS tools is a plus.
• You excel at proactive communication, working cross-functionally with sales teams, developers, and end-users.
• You’re skilled at managing multiple tasks efficiently, balancing site delivery, customer inquiries, and team collaboration.
• You thrive on problem solving and optimizing workflows, with a mindset for scaling operations through repeatable patterns and automations.
• You’re an adaptable team player, comfortable with evolving priorities and eager to learn new tools and processes.
• You have a customer-first mindset, understanding the importance of both pre-sales support and post-build satisfaction to minimize cancellations and boost overall customer loyalty.

Bonus Skills:

• Experience in a technical sales or account management role, particularly in the tech or web development industry.
• Experience with creating or maintaining reusable web design themes and patterns.
• Familiarity with scaling operational processes in a SaaS or tech services company.

If you’re passionate about scaling web solutions, enjoy working in a dynamic environment, and are equally excited by both technical challenges and customer success, we’d love to have you on our team!

Salary range: $40,000 - $68,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote