Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, monday.com, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.
Founded in Australia in 2012, our team of over 270 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 30–50% every year for the past 8 years, and we’ve been profitable for 10 out of the past 11 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale.
We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company.
In 2024, Octopus Deploy acquired and merged with Argo maintainers Codefresh, the leaders in enterprise GitOps, in order to continue to revolutionize modern software delivery.
We are seeking a new team member to join our Codefresh team as a Developer Support Engineer. You will work closely with customers to implement and debug CI and CD (Argo-based) solutions using the Codefresh platform. You will have a wide variety of issues presented to you each day, of which a high percentage will require a reasonable knowledge of Kubernetes and Argo.
To help our teams work together effectively, this remote position requires you to be located within or close to a US time zone.
Compensation for this role is currently aligned with Codefresh’s existing compensation scale, and influenced by the above ideal background and experience. The range for this role is $110,000 -$130,000 USD + stock options.
What You'll Do:
- Work with customers to resolve issues in their CI, CD, Kubernetes, Argo, and other integrated systems.
- Debugging at a distance via email and Slack.
- Provide best practices in the CI and CD (Argo) area, including documentation.
- Kindly teach and enable customers to use Codefresh’s tools to enhance their processes.
- Participate in creating a wealth of knowledge in the community.
- Track issues in multiple tickets while meeting SLA requirements.
- Work with RnD to ensure feedback loops for bugs and enhancements are complete.
- Be proactive in identifying issues in processes and taking appropriate action.
- Be a confident communicator, great listener, and outstanding collaborator.
Your Background:
- Minimum 2-3 years of hands-on experience in supporting production systems.
- Highly motivated, self-driven, and able to pick up new technologies easily.
- Have a “Customer First” mindset.
- Strong English speaking and writing proficiency.
- Calm, confident, and reassuring presence in both written and live (e.g., zoom) communication.
- Experience with Linux, Docker, Kubernetes, and Argo.
- Experience working with Cloud providers (AWS, GCP, Azure).
- Comfortable and experienced working with Git and cloud-based SCM systems (GitHub, Bitbucket, Gitlab, etc.).
- Experience with building and deploying container-based applications.
- Understanding CI and CD methodologies for application development.
- Deep understanding of web-based applications and API architecture.
If you're enthusiastic about this position, even if you don’t meet all of the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is all in-house, and we recognize that every individual brings something special, so we take the time to review every application and think outside the box about how you might add to the team.
We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.
Interview Process
Below is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.
👋🏼Initial chat [30 min]
Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut!
💻Technical assessment [60–90 min]
Technical assessment: Designed to showcase your skill set, we give you in-house exercises to gauge your professional scope and expertise.
🧑💻Hiring manager chat [45–60 min]
Hiring manager chat: Designated time to chat with the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us!
🎉Panel interview [60–90 min]
Final round chat: In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same.
If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team.
We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.
[Note to Search Firms/Agencies]
Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy.
