Developer Support Engineer

Are you passionate about empowering developers to build Augmented Reality experiences using 8th Wall’s Web based platform?

The 8th Wall team at Niantic is seeking a Developer Support Engineer to provide top-notch technical support to developers using our platform. We’re looking for a capable, motivated, and flexible individual who is highly collaborative and deeply committed to developer success.

Responsibilities

• Solve complex support issues which may involve reviewing source code, debugging live services, and cloud deployment configurations.
• Take ownership of developer questions and issues, including initial triage, identification of root cause, and issue resolution.
• Identify bugs and improvements to our platform.
• Create enablement resources such as tutorials, sample projects, and documentation updates to address frequent developer inquiries.
• Collaborate with cross-functional teams including Product, Engineering and Sales, acting as the “Voice of the Customer” by providing feedback on common or emerging issues.
• Improve internal tools, automating frequent customer-support related tasks, making the entire team more efficient by reducing manual work.
• Required in-office 5 days a week Monday - Friday in our Palo Alto office.

Qualifications

• Proficient with web development (HTML, CSS, JavaScript) using libraries such as React.
• Familiarity with 3D web frameworks such as A-Frame, Three.js, Babylon.js, or PlayCanvas.
• Previous experience in a technical support role.
• Familiarity with cloud technologies, including AWS.
• Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
• Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including synchronous interactions with others.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).

Plus If...

• Experience working with developer tools in a similar space.
• A portfolio of projects or contributions to open-source that demonstrate a deep understanding of Augmented Reality concepts and the ability to implement them.

The total compensation package for this position includes a new hire offer base salary range of $122,400 - $158,000 + bonus + equity + benefits.

Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.

Join the Niantic team!

Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company's other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.

We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.

Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.

We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID