Desktop Systems Specialist

Primary Function of Position

The Desktop Systems Specialist is, on a day-to-day basis, accountable for assisting with hardware and software for all corporate and remote employees. The scope of hardware help includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software assistance includes but is not limited to, Windows Operating Systems, Mac environments, Microsoft Office products, local databases, and various ISI corporate business applications.

Essential Job Duties

• Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk assistance
• Troubleshoot and resolve escalated issues from the Service Desk
• Provide escalated Tech:Bar assistance
• Assist with call help as dictated by volume or need
• Provide immediate help for high priority escalations (phone / in person / video conf.)
• Provide onsite help at customer locations
• Flex schedule remote help while not onsite
• Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
• Create and/or edit knowledge articles based on help resolutions
• Install business assisted applications using IT software distribution technologies
• Provide guidance and assist Service Desk staff with troubleshooting ideology
• Address network services and related issues (port configuration, IP Phone configuration) as needed.
• Resolve identified security issues as required
• Some travel to other corporate offices may be required

Required Skills and Experience

• Exceptional customer service skills/experience required
• Proven knowledge of Windows and Mac environments required
• Knowledge or experience working in a KCS environment
• Must be able to work autonomously and be self-directed
• Must have excellent organizational, verbal, and written communication skills
• Should be flexible and able to complete projects outside normal daily duties as needed
• Occasional weekend and non-business hour assistance may be required
• This role requires working onsite in our Peachtree Corners office 4 days a week every week.

Required Education and Training

• Associate degree in related field with at least 4 years of relevant experience or at least 5 years experience assisting with Windows and Mac operating system computing environments

Preferred Skills and Experience

• Experience with network patching, IP configuration, remote access including virtual private networks, IP phone, and business applications preferred
• Experience with server infrastructure and ActiveDirectory desired

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Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.