The Desktop Support Technician (DST) is, on a day-to-day basis, responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Microsoft Office products, local databases, and various ISI corporate business applications.
Roles and Responsibilities:
- Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk support
- Troubleshoot and resolve escalated issues from the Service Desk
- Provide escalated support for Tech:Bar
- Assist with call support as dictated by volume or need
- Provide onsite support for local buildings and customers (desk visits, printers, meeting support, audit support, etc) as needed
- Flex schedule remote support while not onsite
- Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
- Install business supported applications using IT software distribution technologies
- Address network services and related issues (port configuration, IP Phone configuration) as needed.
- Resolve identified security issues as required
- Periodic travel to other corporate offices may be required.
#LI-Hybrid
- Bachelor’s degree in related field and at least 2-4 years experience in supporting Windows operating system.
- Experience with network patching, IP configuration, remote access including virtual private networks, IP phone.
- Experience working with ticketing system (ServiceNow preferred) and Business applications (zoom, MS office apps etc.) preferred
- Established technical writing skills for knowledge base article creation preferred
- Strong customer service skills/experience required
- Excellent verbal, and written communication skills
- Should be flexible in the non working hours based on requierments.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
