The Desktop Support Analyst I is an entry-level role that addresses fundamental hardware and
software issues within a dynamic corporate IT environment. This position forms an essential base in the
desktop support sector, offering the individual valuable hands-on experience and the opportunity to
significantly contribute to the team’s success in maintaining efficient IT operations. The ideal
candidate will have a foundational understanding of IT principles, proficiency in basic
troubleshooting techniques, and a robust enthusiasm for learning and advancing technical skills.
Practical communication abilities, a proactive mindset, and the capacity to work collaboratively in a
fast-paced setting are crucial for this role.
What your impact will look like here
- Provide first-level support to end users for software, hardware, and networking issues via
phone, email, instant messaging, and direct contact.
- Set up, test, and troubleshoot laptops, desktops, and mobile devices.
- Manage user accounts and provisioning across Office 365, Active Directory, and the Microsoft
ecosystem.
- Assist with installing and configuring systems, including updates and upgrades.
- Collaborate with Tier 2 and Tier 3 teams for more complex IT issues and server support.
- Develop and maintain comprehensive documentation for system configurations and
procedures.
- Perform routine monitoring of all installed systems and infrastructure to ensure optimal
performance and availability.
You will love this job if you have
- You possess strong problem-solving skills and excellent communication abilities.
- You have a fundamental understanding of Windows and Mac Operating Systems.
- Experience in a technical support role or related internship is beneficial but not required.
- Familiar with installing and troubleshooting hardware and software in a corporate
environment.
- You have a basic knowledge of network components and protocols.
- Able to provide both onsite and remote support.
- Eager to learn and adapt in a fast-paced environment, with a self-motivated and proactive
attitude.
- Available for occasional night and weekend shifts and on-call responsibilities.
- A bachelor’s degree in computer science, Information Systems, or related experience
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy
- We bring in special guests from time to time to discuss issues that impact our employee population
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Impact
We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Process
- Assessment – Take a quick assessment.
- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
- Coding – Take a quick coding test online.
- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.
- Reference checks – Provide 2 references so we can hear about your awesomeness.
- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.
- Written offer – Sign a formal letter and get excited because we sure are!
Benefits at Granicus India
Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –
- Hospitalization Insurance Policy covering employees and their family members including parents
- All employees are covered under Personal Accident Insurance & Term Life Insurance policy
- All employees can avail annual health check facility
- Eligible for reimbursement of telephone and internet expenses
- Wellness Allowance to avail health club memberships and/or access to physical fitness centres
- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter
- Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7
- Access to learning management system Say., Udemy Learning Premium account membership & many more
- Access to Rewards & recognition portal and quarterly recognition program
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
