Role: - Desktop Migration Engineer

Technical

· Advanced knowledge in troubleshooting of PC / laptop issues, MS Office Professional 2013, Office 365, Common Internet Browsers across Windows and MAC platforms

· Knowledge to provide support for ERP systems such as BPCS, FouthShift and MSS (Lotus Notes).

· Knowledge of Software Asset management and Housekeeping on IT inventory, which includes PC details. License of all software, Servers and IT peripherals.

· Knowledge of anti-virus, data protection and encryption, VPN

· Knowledge of desktop support, migration and security (McAfee ePO, DLP, Websense, SCCM, Office365)

· Knowledge of virtualization (VMWare, Citrix, VDI-in-a-box) & Citrix (XenServer&XenDesktop)

· Knowledge on application packaging, patching (SCCM) and citrix virtualization

· Knowledge on Active Directory & group policy objects

· Major Incident Management, Understanding of Bridge or WebEx or Remote tool communication (Skype, Lync, Bomgar) and Virtual Network Computing (VNC)

· Working experience on troubleshooting and installing line and zaber printers

· Knowledge of troubleshooting Cisco wireless access points

· Knowledge of troubleshooting and installing Polycom video conference

· Ability to understand the concepts of Change, Requests, Problem, RFIs.

· Ability to identify SIPs & Automation (Autocad)

· Ability to troubleshoot common scenarios with SharePoint

· Ability to troubleshoot analytical tools such as Minitab, Crystal reports

· Knowledge on Windows server and be able to identify key tasks and understand logs and error messages

Traits

· Willing to work in a 24*7 environment

Background

· Prior experience of 8+ years in a service helpdesk / desktop support role is preferred

· International calling experience is preferred

All your information will be kept confidential according to EEO guidelines.