At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Desktop Engineering Support Specialist to join our UniQue team.
What will you be doing in this role?
- Package, deploy, monitor and troubleshoot applications and Microsoft updates.
- Manage user and device collections with automation in mind.
- End user system administration and maintenance.
- Deploy, monitor and troubleshoot hardware-specific updates (BIOS, drivers).
- Improve the maturity of the IT Operations.
- Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the MCM (former SCCM) system.
- Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
- Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.
- Assist with resolving and delivery backlog activities/ projects on Kanban system.
Requirements
What will you be bringing to the team?
- Bachelor Degree and at least 5 years of experience in MCM (former SCCM).
- Experience in deploying software packages, managing OS upgrades, and applying monthly security patches across user devices.
- Experience in Active Directory and Group Policy Management (GPOs): Assisting in the creation, modification, and maintenance of Organizational units, user and groups, Group Policies to enforce settings across user devices.
- Experience with application COTS Troubleshooting: Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with existing system, ensuring seamless operations.
- Experience with windows 10/11 troubleshooting: Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems.
- Experience with Powershell: Create, document, implement and troubleshoot scripts written in PowerShell.
- Desirable certification in ITIL Foundation.
- Fluent in English at least at a level B2.
Benefits
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
