Desktop Engineer (INTERNAL ONLY)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role:

The Desktop Engineer role is responsible for providing second level Desktop support to users associated with operating installed hardware and software. This role includes providing technical maintenance and support services within agreed service levels and maintaining technical documentation. The Desktop Engineer will provide exceptional levels of service and assistance to rectify and solve issues as they are reported. This support will be provided via multiple methods including, but not limited to telephone, email, and most importantly by face to face and direct contact.

What you’ll do:

• Proactively managing and maintaining customer infrastructure and technical documentation.
• Maintaining accurate log entries of fault with resolution and contact details.
• Provide Service Delivery and exceptional customer experience with regard to end user services by utilising telephone and face to face technical support to support users regarding desktop issues.
• Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
• Acting as the key Technical Escalation point for the Service Desk team (triage on tickets).
  

What you'll bring:

• Previous experience in a similar role
• Effective communication skills, both written and verbal
• Sound technical knowledge of Desktop hardware and software
• Knowledge of relevant Windows, MS Office applications, Notebook/PC hardware and software maintenance, Active Directory and MS Exchange
• Demonstrated working knowledge of IT infrastructure and network equipment i.e., routers, switches and servers.
• Sound analytical, trouble shooting and problem-solving skills, with the ability to manage multiple problems at once and prioritise issues

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you are interested in being considered for this excellent opportunity, please apply- we are keen to hear from you!

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