- Clearly communicate technical solutions in a user-friendly, professional manner
- Provide one-on-one end-user training as needed
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all desktop systems, including desktop and laptop PCs operating systems, hardware, software, and peripherals.
- Oversee installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.
- Assess need for any system reconfigurations (minor or significant) and execute them as required including updates to images or software as needed.
- Ensure connectivity of all workstations by working with Network Administrator as needed.
- Recommend, schedule, and perform software improvements, upgrades, and/or purchases.
- Assist and/or provide guidance to junior members of the team.
- Direct research on potential technology solutions in support of procurement efforts for hardware specific to end user desktop needs.
- Keep current with the latest technologies.
- Practice asset management for IT hardware, software, and equipment by maintaining the information in a tool and providing regular reports as needed to Management.
- Ability to travel for special project assignments.
- Responsible for the setup and regular maintenance of the hardware that is sent to specific users as needed in coordination with the Infrastructure and Security team.
- Responsible for maintaining fresh images as needed for systems.
- Responsible for regular patching on desktop operating systems in coordination with the Infrastructure Team.
- Maintain and report on asset management for IT hardware and software, and the maintenance of the Ninja asset system.
- Assist with Service Desk requests as needed.
- Troubleshoot, resolve, and document network printer problems
- Troubleshoot, resolve, and document end user hardware and software issues.
- Conduct hardware and software inventory database maintenance and upkeep.
- Assist with maintaining service catalog.
- Assist with onboarding / offboarding tasks including shipping and receiving of equipment.
- Associates degree or equivalent experience
- CompTIA, A+, HDI, ITIL Training preferred
- 2 – 4 Years IT Technical support experience
- Experience in Hardware support
- Experience using imaging software
- Experience with remote patching of systems
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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