About Whatfix
Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.
Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.
We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
What sets us apart from the rest?
- With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
- The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
- With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
- We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!
- Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
- This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures
About the Role
We’re looking for a Design Lead to join our Product Design and User Research team, where you'll help define our DAP experience strategy and guide a team of talented designers toward successful outcomes.
This role is both strategic and hands-on, ideal for someone who thrives in a player-coach capacity. You'll play a key role in expanding the DAP category and shaping how our multiple products work together to create greater value, developing strategies that seamlessly integrate them to drive cohesive, user-centered solutions across the ecosystem.
As a design leader, you can coach and support your teams to thrive in fast-paced, hyper-growth environments. You’ll have experience working with product and engineering leaders throughout the product development life-cycle as you manage and support your design team.
Our designers are strong strategic thinkers and problem solvers who work on industry-defining innovations that are creating a new category. As our ideal candidate, you can oversee, support, and empower the designers to do their best work. You’re capable of zooming out to set the team vision and drilling down to the details to help solution and assess the polish of the work.
You understand the importance of building a strong team culture, building trust, creating collaborative relationships with our product and engineering partners to innovative solutions through human-centered design, and upskilling everyone around them in the process.
What you’ll do
- Lead and manage Design for our DAP Tribe, one of 4 Tribes within Whatfix
- Work with Design leadership and cross-functional partners to align DAP strategy to overall business goals and product strategy.
- Help to define the DAP design vision that supports our product strategy and actively align design teams efforts to achieve it.
- Drive the design quality, practice, and offerings for our DAP product line that meet our business, customer, and end-user goals.
- Lead and mentor a team of DAP designers through the end-to-end design process, championing and encouraging innovation, creative thinking, new ideas and solutions.
- Own craft and capability output across key DAP projects, ensuring each project deliverable is of the highest quality and meets the Design teams defined standards.
- Represent the needs and voice of the user wrt to our DAP offering, championing these needs with cross-functional partners to help prioritize planning and process.
- Act as a strategic partner to product and technology leads on DAP to ensure prioritization and delivery of key products and features through an inclusive design process.
- Assess performance and provide career guidance for members of the DAP design team.
What We’re Looking For:
- Industry Experience: 5-7 years relevant industry experience
- Hands-on Leadership: 2-3 years of experience managing designers, with a player-coach hands-on mentality. We are not looking for just a people-manager.
- Fostering Creative Environments: Experience creating environments where design teams can do high-quality, creative, hypothesis-driven work.
- Human centered approach: Proven experience with driving and applying human-centered design processes while collaborating with customers, engineering, product management, and user researchers.
- Collaborative Mindset: Strong communicator and team player, comfortable working across product teams to break down silos and drive collective success.
- Craftsmanship & Execution: A deep commitment to design excellence and attention to detail, ensuring user-centered solutions are validated and aligned with business goals.
- Strong Portfolio: A strong portfolio that represents the outcomes of your approach, contributions as a design leader, and shipped work to a mass market.
- Proactive communicator: Highly proactive with exceptional communication and interpersonal skills.
Why You’ll Love This Role:
- Our team is at the forefront of building and expanding the DAP category. You’ll have the chance to lead cutting-edge design projects that truly shape how people interact with digital tools.
- You’ll coach your team to thrive in a fast-paced, hyper-growth environment while driving innovation through human-centered design.
- As a catalyst for creativity, you’ll work on solving complex, diverse challenges that deliver real value for our customers and our business.
Reporting Structure:
This role reports directly to the Global Head of Design and UX Research.
Perks & Benefits (India) #LI-Onsite
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education Sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
