Design Advisor

Retail Design Advisor

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store  might be the future home for your career.

What you’ll do:

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.

• Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases  
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up)
• Utilize sales analytics and design software tools and applications  to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views)
• Share your expertise in fabric & finishes, bringing awareness to performance, texture and durability characteristics as well as market trends using digital and physical swatches
• Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership
• Meet or exceed sales and customer satisfaction targets, and other established KPIs 
• Participate in operational store activities as needed:  bringing new products to the floor, floor sets, replenishment and substitutions
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 

What you’ll need: 

• 2+ years of sales experience, some of it with high price-point products (preferably in a design related environment)
• Experience in design such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles and trends, etc)
• Passion for design, great customer service and a drive to exceed sales targets

• Strong organization, self-motivation, communication and relationship management skills 
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
• Prefer experience leveraging CRMs/POS/ and design software such as AutoCAD, Sketchup, Revit, etc.

• Demonstrated ability to work within a team sales environment
• Track record of thriving in a fast paced and changing environment
• Bachelor’s degree or college diploma equivalent preferred 
• Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits:

• Compensation starting at $19 per hour, which increases based on your relevant experience + substantial quarterly bonuses
• Medical benefits, financial benefits, and a generous employee discount