Deputy Soft Service Manager

JOB TITLE:  Deputy Soft Service Manager

LOCATION: The Sidings, Waterloo, SE1 7HH

SHIFT PATTERN: 4 days 07:00 - 19:00, 4 off, 4 nights 19:00 - 07:00

42 hours per week

PAY RATE: £15.73 per hour

JOB PURPOSE:-  

 

You will be responsible to the Soft Service Manager to provide and ensure the safety of all staff and members of the public, premises and all property, and act as a point of contact between Client and the local authorities you will be required to deliver the highest standards of cleanliness, hygiene and waste management throughout the Shopping Centre internally and externally by ensuring that all associated service roads, toilets and back of house areas are fully maintained and safe through a planned and reactive environmental management programme. 

ABM Services operate in an honest and sincere manner, meeting our clients’ demands in the best way possible.  We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money.  We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take. 

 KEY RESPONSIBLITIES: - 

 

 

• Undertake all duties or associated tasks as detailed by client and the Soft Service Manager. 

• Ensure that all patrols and duties are carried out as and when required, and that they are consummate to the individual’s ability.   

• Carry out all daily/weekly/monthly inspections and audits in accordance as per management instruction. 

• Ensure that daily, weekly and monthly staff briefings are carried out and recorded.  

• Carry out 12 monthly appraisals of all staff.  

• Be proficient in the use of all communications equipment and have excellent communication and customer care skills. 

• Ensure that all contractors booked onto site have the required paperwork to carry out their specific tasks. 

• Ensure that the controllers are controlling access to the control room is strictly adhered to in accordance with the DPA. 

• Complete CCTV and DSA Audits as required 

• Ensure all staff on duty and correctly equipped for the task, in accordance with the assignment instructions. 

• Carry out the specific site training of all staff and ensure that they are adequately trained for the task. 

• Ensure that all daily paperwork is being used and filled out correctly. 

• Report immediately to the Soft Service Manager any staffing problems or occurrences which require his or her attention.  

• Responsible for ensuring that Assignment Instructions are fully adhered to at all times. 

• Ensure all H&S policies are adhered to.  

• Attend and arrange monthly crime net meetings and attend all other meetings when required.  

• Deal initially with all on site HR issues and seek advice from Soft Service Manager  

• In addition to the above functions, you will be required to undertake such other duties as may be reasonably required by the Client or ABM 

• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete. 

• Provide professional support to the business in service-related matters and to the Shopping Centre in all contractual matters. 

• Taking ownership and manage to conclusion all cleaning feedback or complaints. 

 

 

 

 

KEY ACCOUNTABILITIES:-  

 

• Assist centre management as and when required.  

• Assist visitors and contractors to the site. 

• Ensure that no unauthorised persons are permitted into prohibited areas. 

• Ensure and maintain an accurate record of any and all incidents that occur. 

• Prompt and accurate compilation and reporting of all H&S/Incident reports  

• Ensure that all staff are fully briefed and aware of their duties in an evacuation. 

• Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre. 

• A focus on training and development of the team, to establish good working practices with a vision and focus on both the cleaning and Security operation and creating meaningful positive customer experience interactions. 

PERSON SPECIFICATION:- 

 

• Smart, well groomed and confident. 

• Brand Ambassador. 

• Exceptional communication skills. 

• Possess excellent interpersonal skills 

• Be proactive 

• Be flexible 

• Reliable with excellent time-management skills. 

• Have a demonstrable knowledge of the security industry. 

• A commitment to providing first class customer service is essential. 

• A  SIA licence is required. 

• A PSS (CCTV) Licence is essential 

• A driving licence and access to own transport would are essential. 

• Strong IT literacy  

• Strong customer focus with attention to detail 

• Self-motivation, confidence and enthusiasm 

• Well organized with an attention to detail 

• Flexible and supportive team player, ability to work well with others 

• Ability to work effectively and flexibly within a busy, dynamic working environment 

• Excellent interpersonal and organisational skills 

• Strong written and verbal communication skills 

• Confident and committed to providing a high quality, professional service 

• Focused on the delivery of excellence in customer service 

• Ability to prioritise work tasks within deadlines 

• Ability to get on well with others and inspire respect and confidences 

• Ability to work under own initiative with a proactive outlook 

• Ability to work unsupervised and take responsibility 

 

Requirements

• An  SIA licence is required. 

• A PSS (CCTV) Licence is essential 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.