Delivery Process & Governance Lead

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.  By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity?  We are looking for a Senior Delivery Process & Governance professional to join our Delivery Operations team. This is an opportunity to shape how dLocal delivers at scale by owning our end-to-end delivery playbook, stage gates, and governance across markets. The Delivery Process & Governance function ensures we deliver consistently by defining our end-to-end playbooks and operating standards—embedding consistency, controls, SLAs/OLAs, and responsible AI principles into the way we work. This role bridges strategy with execution, ensuring the Go-Live framework and checklist in HubSpot and Jira are clear, adopted, and continuously improved across regions. You will partner closely with Solutions, Implementation, Commercial, Product, Legal, and Operations to orchestrate cross-functional alignment, standardize business processes, and drive change with clear ownership and measurable outcomes. What will I be doing?

Own and evolve the global Delivery process library (workflows, SOPs, stage gates), including Go‑Live readiness criteria with artifacts and checks distributed across HubSpot (deal-level) and Jira (implementation tasks).

Run cross-functional governance with Solutions, Implementation, Commercial, Product, and Legal; maintain RACI and handoff standards across regions, keeping HubSpot/Jira workflows in sync.

Standardize delivery-dependent business processes (intake, triage handoffs, change requests, incident-to-problem) with SLAs/OLAs, controls, and clear success metrics mapped to HubSpot fields and Jira issue types.

Define and maintain Delivery AI Principles and guardrails; ensure responsible AI usage is operationalized in templates, Jira workflows, and HubSpot playbooks.

Partner with Insights on KPI taxonomy and reporting; ensure each process has instrumented inputs/outputs across HubSpot, Jira, and data warehouse/BI.

Apply core PM skills: plan/govern process changes, run project ceremonies, manage risks/RAIDs, and drive timely adoption and change management.

What skills do I need?

7–10+ years in Delivery/Operations Excellence, PMO, or Process Governance in fintech/SaaS or similarly complex environments.

Demonstrated experience standardizing multi-region processes and running governance (RACI, stage gates, versioning), with hands-on HubSpot and Jira workflow configuration/administration familiarity.

Strong PM capabilities: planning/execution, RAID logs, stakeholder management, and change enablement; able to align cross-functional teams to clear milestones.

Working knowledge of BPMN/lightweight process tools; integrating controls, SLAs/OLAs, and quality checks into HubSpot properties/pipelines and Jira workflows.

Excellent written/verbal communication; crisp SOPs/templates, strong facilitation.

Nice to have: operationalizing AI guardrails and policy-to-process translation; HubSpot admin/Jira workflow scheme experience.