Delivery Manager – VMS NZ – Part Time

2-Year Fixed-Term 

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Delivery Manager to join our team on a part-time basis, working 3x days or spread over 20 hours in a week. This is for a 2-year fixed-term project. The schedule can be arranged flexibly across agreed-upon days.  The position will report to the Delivery Director in Auckland. As a Delivery Manager, you will lead and oversee the delivery of a squad based in Bangalore who is delivering value to teams in Auckland, and the client who is based in New Zealand. You are expected to work some hours that overlap with India’s time zone.

Role Summary

The Delivery Manager will be responsible for leading and overseeing client delivery, building strong relationships, and understanding business needs. They will work with key team members to deliver software being developed in Bangalore and implemented in New Zealand. This role is new to our Managed Services model which means the Delivery Manager will shape how the framework of being a ‘connector’ between these two groups will operate successfully.

This role will also ensure successful execution, enabling all impediments to be removed in a timely manner and managing risk. The Delivery Manager will be responsible for ensuring the new team being established in Bangalore is set up for success such as via training and system/environment set up, therefore some technical understanding is expected from this role. There is no direct line management.

Additionally, the Delivery Manager will help scale Visa’s Managed Services capabilities and develop best practices for delivering value to clients.

This role will play a critical role in helping to architect how Managed Services delivers value to clients, through teams based in Bangalore, via a new business operating model.

Responsibilities:

• Lead and oversee the end-to-end client delivery, including co-ordination with the client on the squad’s behalf
• Build strong relationships with clients to deeply understand their business and challenges. Participate in cross-functional stakeholder communications.
• Integrate strategic thinking, problem-solving skills, and cross-functional collaboration to drive for end-to-end solution and business results.
• Collaborate with key team members to:
  • Deliver software, being the ‘connector’ between Bangalore and New Zealand teams
  • Develop effective relationships with Visa stakeholders and the clients’ stakeholders.
• Remove impediments in a timely manner and manage risk
• Ensure the team in Bangalore is set up for success

Project you will be a part of:

This role will be based in Auckland, New Zealand, in a hybrid work environment. (Please note that this is a part-time role, 3 days a week, which can be worked over shared days). Additionally, since you will be collaborating with a team based in India, it is expected that you work some overlapping hours with Indian standard time.

Key Competencies:

• Active Contributor to Team Success - Actively participating as a member of the client and Bangalore team. Propose solutions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals.
• Decision Making - Identifying and understanding issues, problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved; redirects energy into related achievable goals if appropriate.
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative; adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and Visa’s objectives.
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.

Experience:

• Results-oriented and with a high attention to detail. A self-starter who enjoys a challenge and needs minimal support and direction.
• Self-motivated and team-oriented, able to work both autonomously and effectively as part of a geographically dispersed team.
• Experience in leading and/or overseeing project delivery of software development with people of diverse skill sets.
• Experience handling senior client stakeholders, and in functions like technology, operations, and risk.
• Analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
• Strong team leadership skills with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization.
• Excellent presentation skills, including strong oral and written capabilities.
• A proven track record of delivering complex projects on time, within costs, and to the highest quality.
• Excellent client engagement and relationship management skills with a collaborative approach

By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions will have a direct impact on our business operations and customer satisfaction. If you are passionate about financial services and eager to drive product success, we would love to hear from you.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.