Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the Role
The merchant onboarding & life-cycle team plays a crucial part in ensuring that our clients are onboarded quickly and with high integration quality with Trustly, which is one of the company's highest priorities. As our Delivery Manager, you will support Trustly clients across all our businesses (E-commerce, Financial Services, Gaming, and Travel) during the onboarding process. Our team is currently based in Stockholm, London, and Malta, and together, we ensure that our clients have a smooth experience while they implement our products and solutions quickly and with high quality.
What you’ll do
- Guide the clients to implementing the most suitable Trustly product solution by becoming an expert on Trustly’s products and architecture
- Manage multiple clients simultaneously, balancing business-level and technical conversations across different client organization levels. Support our commercial teams in technical discussions with our clients
- Conducting rigorous testing in both UAT (User Acceptance Testing), UX verification, and production environments to ensure flawless integration and smooth transaction processing
- Analyze, monitor, and interpret client performance the first 30-60 days when going live with Trustly and collaborate across Trustly teams to resolve issues and increase effectiveness. This includes driving customer optimization discussions with the client – UX improvements, best practices, etc
- Be in contact with our clients via video call, messaging or email, and occasionally on-site during workshops and demos
- Ensure a smooth handoff from pre-sales to post-sales
Who you are
- You have 3+ years of experience working in a technical role (preferably fintech/online payments) and have a solid understanding of API integrations, and the ability to explain API concepts to both technical and non-technical customer stakeholders
- Detail-oriented and data-driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption
- A passion for technology and problem-solving and an aptitude to learn quickly and rapidly build domain and product knowledge at Trustly
- You are service-minded and customer-focused. Ability to leverage your business acumen to assess client needs and drive outcomes
- Great verbal and written communication skills. Ability to successfully manage multiple client interactions independently, at all levels, with high quality and grace under pressure
- Excellent collaborator with the skills needed to engage across multiple teams (Product, Engineering, Marketing, Sales, Risk, Support) and multiple geographies to drive the outcomes needed to ensure success
Bonus if you have
- Prior experience at a growth-stage internet/software company (preferably fintech/online payments)
- Experience with tools like Qlik or Tableau
- Prior experience working with enterprise companies as well as tech-savvy start-ups
- Proven project management skills or a strong desire to build those skills
- Experience working towards the German market or if you are German-speaking
Kindly submit your CV in English.
Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation.
If you feel that your skill set and personality compliments the criteria above, please apply now.
