Delivery Manager

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

About You

The Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, understanding client business/workflows and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Equities (Equities and Equity Options).

• Onboarding new clients on to FlexOMS sell-side product and manage existing clients.
• Cultivate client partnerships to ensure joint alignment of short and long-term goals.
• Tracking of strategic client issues and progressing them through internal groups.
• Serving as a liaison with internal departments including Sales, Development and Technical Support.
• Manage multiple clients and prioritize tasks among those clients.
• Working with technical support and operations groups to ensure timely resolution of tactical issues.
• Initiate, participate, and lead departmental and intra-departmental teams and initiatives to improve processes.