Delivery Manager at Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Elastic Services Delivery Manager is essential to the project delivery of Elastic services and plays an essential role in keeping up with the growing demand for Elastic services.As an Elastic Services Delivery Manager, you will work with the services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search, observability and cybersecurity problems, and our services team assists our customers in the use of our products towards these efforts. The Delivery Manager will be a customer-facing role for leading our project delivery in the region, achieving revenue targets, managing communications, meeting facilitation, and reporting. The primary measurement of success for this role will be YOY growth in services revenue while consistently meeting customer satisfaction.

Responsibilities:

Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations.
Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
Effectively partner with Services leadership to help build out your practice.
Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives
Ability to manage a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations
Ability to travel 25% of the time

Preferred Qualifications & Skills:

8+ years of consulting engagement delivery leadership experience
Demonstrated the ability with establishing and leading high growth practices
Technical understanding to evangelize our vision and implement it into project/account planning
Engagement Planning - technical understanding, strategic mindset, translating Elastic vision into a tangible project plan
Experience in executing projects from beginning to end with a strong prioritization and time management POV
Good Change Management skills
Engagement Execution - identify and mitigate risk, status reporting, and operations
Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practice
Track record of improving high pressure or at-risk accounts when necessary
Expertise in specific industry sectors preferred.
Highly collaborative and excels in a complex, matrixed environment
Professional Services Automation (PSA) experience
Bachelor’s degree in information technology or computer science or equivalent experience
PMP/Scrum master certifications preferred
Ability to thrive in a fast-paced, unpredictable environment
Fluency in German

Leadership Qualities:

PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
URGENCY: Ability to move fast and drive business value and results
TEAM PLAYER: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change

#LI-PF1

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

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