What you will love about Sidetrade and why you should be working here
You want to join a fast-growing international company leader on its market? Are you eager to learn and ready to take on stimulating challenges? Sidetrade is the ideal opportunity for you! Come and join us!
We offer you the opportunity to join a dynamic learning culture, taking an agile approach to high-potential topics in an international world. You'll be encouraged to innovate, develop your skills and do what you love.
The Sidetrade Collection team in Dublin is a group of dynamic, collaborative, and very friendly people. Delivering a high-level Customer Service is what they are striving for each day and our customer satisfaction ratings show that.
For the third year in a row, Sidetrade wins the "Shared Credit Services Team Award" check its out here -
https://www.linkedin.com/posts/sidetrade_creditawards2023-
The Opportunity
We're hiring a fluent French & English speaking Cash Collections Delivery Manager in Dublin. Manage Collections team(s) and collaborate closely with clients. Based in our Shared Service Centre, you'll oversee outsourced collection activities, leading a team of 10-20 Collectors across two offices. Reporting to the BPO Director, your role involves managing ongoing projects and organizing new collection initiatives for French/English clients. Join us and take charge of cash collections operations, driving financial recovery for our clients.
What you'll be doing
As a Client and Contract Manager, you will take ownership of client relationships and ensure operational excellence across the contract base. You will oversee various aspects to ensure successful contract execution and client management. This includes:
As the Operational Implementation Manager for collections projects, your role will involve key responsibilities in ensuring successful project execution for both new and existing STN clients:
What you'll bring to the team
We are looking for a bilingual professional (French/English) who has experience in Credit/Collections, Team Leading/Team Management, and knowledge of accounting and finance. Experience in managing projects and experience using various software will also be beneficial.
While we are open to consider applicants from various backgrounds, the ideal candidate will have:
The experience we offer
Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Agencies
We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.