Delivery Engagement Manager at Instabase

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

Our Delivery Engagement Team provides an exceptional customer experience and prove success using Instabase. This team will be at the center of understanding customer needs as well as defining and driving the roadmap to successfully deliver it.

As a Delivery Engagement Manager, you will drive the successful execution of projects across our customer base. You will own the entire project lifecycle, including scoping, planning, delivery, and close out. Through collaboration with customer resources and internal stakeholders, you will ensure project deliverables exceed customer expectations. Additionally, you have the opportunity to define the framework and processes to build out this new practise that will help make customers successful

What you’ll do

Lead large scale projects through scoping, planning, development, launch, stabilization, debrief facilitation, and close
Manage day-to-day execution of project implementations, including scoping, planning, tracking, risk/issue management, and status updates
Synthesize technical concepts and strategic goals into tangible project plans
Track utilization of project resources and scope against statements of work
Proactively manage expectations of all interested parties through clear project roadmaps, frequent project updates, and risk identification
Collaborate with business teams, engineers, third-party partners, and go-to-market teams to ensure customers receive maximum value
Measure project outcomes through quantitative results and KPIs

About you

Track record of designing and executing large scale projects / programs from start to finish with strong prioritization and time management skills
Ability to work on multiple projects / programs simultaneously
Have experience working on successfully delivering projects for financial institutions and having been involved from planning to Production go-live.
Experience estimating effort and scope for services
Familiar with both Agile and Waterfall methodologies
Ability to manage Director+ level internal and external project stakeholders
Demonstrated negotiation, conflict management, escalations, executive communication, and leadership skills
Strong interpersonal skills and customer-centric attitude
Ability to work effectively in a fast-paced, high energy, team-oriented environment

For US-based roles: The base salary range for this role is $120 000 to $140 000 + bonus, equity, and benefits. The actual pay may vary based on factors such as location, experience, and skills.

#LI-Hyrbid

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Instabase is hiring a

Delivery Engagement Manager

This job is no longer available