Delivery Driver - Class 2

Location: Swindon, SN3 4TQ

Contract: Permanent | Full time (40 hours per week)

Salary: £33,280 - £35,000 per annum

Working days: Mon - Sun (rotating rota pattern)

Working hours: Morning - Evening (subject to business needs)

Reporting to the Logistics Manager, the Class 2 Delivery Driver will complete tasks assigned to them within the given area. They will focus on meeting delivery/collection times to other businesses, contributing to the overall Hit Rate target and they will ensure the highest possible service to the customer as they will represent the company during their interactions with our clients. 

Key responsibilities

Your key responsibilities will include, but not be limited to:

Operations:

• Responsible for the efficient delivery of all assigned tasks in order to achieve on-time delivery using hampers and cages.
• Responsible for completing weekly van checks and that any failings are reported to the most appropriate person without delay.
• Responsible for escalating issues to the Logistics Manager/Shift Manager as appropriate.

Quality and customer experience:

• Accountable for ensuring all items arrive to the customer in the same state that they left our site.
• Accountable for ensuring you uphold the positive image of the brand at all times in a public facing role.
• Supporting customer queries from/with Account Managers and the RevOps team.
• Responsible for ensuring that any changes to delivery times are communicated to the Account Managers team and the Logistics Manager or site manager, as appropriate.
• Handling customer information with sensitivity and discretion and following our internal procedures.

Inventory:

• Reporting any low stock of consumable spare parts.
• Accountable for ensuring the vehicle you are using is road worthy, correct vehicle checks have been made and has all correct items such as sack barrow, straps/load lock bars etc.

Safety:

• Wearing the correct PPE and uniform.
• Reporting all accidents, incidents and near misses to their line manager without delay.
• Driving and delivering in a way that complies with the highway code and Oxwash’s SOPs.

Leadership and team development:

• Aid with the training of new hires, and existing colleagues and seek opportunities to upskill yourself.
• Provide internal stakeholders with concise and clear communication around any issue incurred.
  

Key Relationships

• Logistics Manager: You will report to our Logistics Manager who is responsible for management of our logistics team at your location. They will support your execution, sponsor key projects and foster your development. They are accountable for all delivery in your wheelhouse.
• Account Managers: You will work alongside the Account Managers team and Operations Manager to manage customer complaints and escalations from a logistics perspective.
• Shift Managers: You will liaise with the site’s Shift Managers to support them with any order-related queries and site standards.

Requirements

Technical competency

• Specialist and technical knowledge:
• HGV Class 2 License, with no more than 3 points and at least 1.5 years of Class 2 experience. 
• Must hold a valid driver qualification (CPC) card.
• Have experience with multi-drops.
• Ability to lift hampers up to 20kg each and move cages in a safe manner.

Technology, automation and Innovation

• Operational technologies:
• Have a good knowledge of computer systems and willingness to learn how to use the internal systems used at Oxwash. Specifically, we use OnFleet/Admin/wash tracking, and Convey driver app.
• Data literacy:
• Understand data to help identify the root cause of issues and solve them.
• Have a good understanding of numbers in order to count items on ingress and invoice items accurately.

Leadership and collaboration

• Collaboration - Oxwash thrives on teamwork and the exchange of ideas. You will use influencing and collaboration skills to build and cultivate effective professional working relationships with colleagues.
• Communication - Use excellent written and verbal communication skills when liaising with customers and colleagues.

Sustainability and values

• Sustainability - You are expected to be a champion for sustainability initiatives and improvements.
• Values - You are expected to embody our values of creativity, excellence and integrity.
• Caring -  Empathy and care are central to everything we do; we care for our team, the garments we hope to extend the life of, the planet, and our customers. You must demonstrate a high level of care in the way you complete your work.

Benefits

💷 A salary of £33,280 - £35,000 per year depending on experience

☀️ Enjoy 31 days of holiday (including bank holidays), plus the option to purchase additional holiday days and take your birthday off!

🧢 Uniform and equipment provided by Oxwash - no need to use your own smartphone for work. You’ll also get an allowance to buy work related equipment.

💧 Employee discount on personal laundry and wet cleaning

🌻 Free, confidential mental health support + 1 Mental Health Day off

🏥 A funded health cash plan and enhanced sick pay

💚 Cycle to work scheme

Oxwash cares deeply about leading the way as an employer and providing a more inclusive and diverse workplace for all. We are an equal opportunity employer and value diversity at Oxwash. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, pregnancy and maternity, marital status or disability status. Please let us know if you would benefit from any reasonable adjustments in order to participate fully in our recruitment process.