We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta Lake. For more than 15 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.
DELIVERY DIRECTOR
B2B: 25 000 - 30 000 pln 💰
LOCATION: POLAND (POZNAŃ)
* We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication.
Key Duties and Requirements: A Roadmap to Your Professional Success 🚀
Scope of responsibilities:
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Client Relationship Management: Building and maintaining strong relationships with clients is essential. Delivery Director serves as the primary point of contact for clients, understanding their needs, addressing concerns, and ensuring overall satisfaction.
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Project Oversight: They oversee the execution of all projects within their portfolio. This includes setting project goals, timelines, and budgets, as well as monitoring progress to ensure that projects are delivered on time, within scope, and within budget.
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Resource Management: Allocating resources effectively is crucial to meeting project deadlines and client expectations. This involves assigning the right team members to projects based on skills and availability, as well as managing any external vendors or subcontractors.
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Quality Assurance: Ensuring the quality of deliverables is a top priority. The Service Delivery Director establishes and maintains quality assurance processes to ensure that all work meets the company’s standards and client requirements.
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Risk Management: Identifying and mitigating risks is essential to project success. Delivery Director is responsible for assessing risks associated with projects and taking proactive measures to address them, whether it's adjusting project plans, allocating additional resources, or communicating with stakeholders.
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Performance Monitoring and Reporting: Monitoring the performance of projects and teams is necessary for identifying areas of improvement and ensuring accountability. Delivery Director tracks key performance indicators (KPIs), prepares regular reports for internal and external stakeholders, and makes data-driven decisions to optimize service delivery.
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Process Improvement: Continuously improving service delivery processes is essential for staying competitive and meeting evolving client needs. The Service Delivery Director identifies opportunities for process optimization, implements best practices, and fosters a culture of continuous improvement within the organization.
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Change Management: In dynamic and always-changing environments it’s crucial to be able to comprehensively identify, plan, and implement change programs, projects, and initiatives.
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Team Leadership and Development: Leading and motivating teams is critical to achieving success. The Service Delivery Director provides leadership, guidance, and mentorship to project managers and other team members, fostering a collaborative and high-performance work environment.
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Strategic Planning: Developing and executing strategic plans to drive business growth and achieve organizational objectives is part of the role. The Service Delivery Director works closely with senior management to align service delivery strategies with overall company goals and market trends.
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Stakeholder Communication: Effective communication with stakeholders, including clients, internal teams, senior management, and other relevant parties, is essential for ensuring transparency and alignment throughout the service delivery process.
Here’s a set of skills we require:
- Seniority: At least 10 years of professional experience and at least 2-3 years of experience strictly in a service company in IT in a similar position.
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Wide experience: Previous experience in various roles in at least 3 organizations in software development, product development, business development (keywords in professional history: software developer, QA specialist, product owner/manager, business analyst, delivery manager, service delivery manager, program manager, project manager, unit manager/lead, business manager, up to today's service delivery director, delivery director, program director, PMO director, unit director, etc.).
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Leadership: Experience in leading, growing and coaching specialists and managers (people who lead specialists) in e2e (from recruitment to offboarding).
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Customer relationship management: Proven ability to build customer relationships that led to collaborative development, up-selling, cross-selling.
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Discovery management: Proven ability to discover customer needs, solve customer problems and propose solutions.
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Change management: Proven ability to discover, plan, and comprehensively implement organizational changes in terms of structure, work systems, KPIs, tools.
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Project management: Proven ability to deliver complex projects in expected time and quality. Management of available talent, resources, tools, their continuous optimization and improvement of operational efficiency.
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Technical knowledge: Strong understanding of information technology, operating systems, databases, software architectures and IT industry trends.
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Languages: Full professional proficiency in English and Polish.
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Availability: Openness for business travels (20-30%) and readiness for work on-site 20-50% working time (Poznań).
Nice to have:
- Additional foreign language at a communicative level (e.g. Danish, Norwegian, Swedish, German).
Career Advancement at Your Fingertips: Explore Opportunities with Us 🔥
By joining us you will get:
- An individual training budget (PLN 3500 PLN per year).
- Flexible working hours and the possibility to work remotely.
- Private medical healthcare offered by Luxmed.
- Benefit System - MultiSport Card.
- Excellent conditions for skills development: (1) Possibility to upgrade your English for business needs due to working time (2) Internal Training (3) Lighting Talks regarding technology & development issues.
- We support the development of your personal brand as an expert! You can create and publish articles, we support your participation in meetups and conferences and we help you develop skills and implement your ideas.
- An inspiring, modern workplace with a great atmosphere based on the Nordic working culture.
- Recommendation program - bonus equal to 50% salary of the newly hired employee!
Our main office in Poznan:
- In-house gym.
- Underground car park for bicycles, and scooters, including electric chargers.
- Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals.
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Espeo Day: regular lunch or breakfast & office integration.
- We are animal-friendly!
