Delivery Coach

The context: 

Across the developing world, more children than ever are in school – but they are not learning. A recent study estimated that less than 1% of school children in Sub-Saharan Africa attend a school where the teaching meets basic standards of quality. At Rising Academies, we’re changing that, and we want your help.

About us: 

We own and operate our own great value private schools, partner with governments to improve the quality of public school systems, and use our content and technology to help other education providers. Founded in Sierra Leone in 2014, we provided emergency education to children kept out of school by the Ebola Epidemic before opening our first school in April 2015. Today, we serve more than 250,000 students across more than 900 schools in Sierra Leone, Liberia, Ghana and now Rwanda.

Through great curriculum, intensive teacher coaching and actionable data, we help teachers and school leaders bring quality to every classroom. And we get results: independent studies show Rising students make more than twice the progress of their peers in comparable schools. In June 2024, one of our private schools in Sierra Leone - Rising Academy Waterloo - was shortlisted in the Top 10 for the World's Best School Prizes in the Overcoming Adversity category. Sierra Leone's Minister for Basic and Senior Secondary Education, Hon. Mr. Conrad Sackey, helped announce this honor.

We have recently closed our Series A funding round and won a multi-year, multi-million dollar grant to accelerate the development of our digital ed-tech solutions for low-income students across the globe. Our ‘Bambai’ School Improvement System already includes a school information system, school observation tool, chatbot tutor, accelerated learning program and teacher coaching app. This is just the start. We want to expand our range of digital products to help improve the quality of education for millions of students around the world. If you want to make a difference to the lives of teachers, students and parents, then we are the right place for you.

About the role:

We need Delivery Coaches based in each of Liberia, Ghana, Sierra Leone and Rwanda who can ensure our diverse portfolio of customers love working with Rising’s Bambai School Improvement System. This will involve successfully onboarding new Bambai schools, carefully monitoring and evaluating progress, suggesting program and product improvements, and continually learning how Rising can bring even more value to our customers, allowing schools to flourish. The candidate should be able to build enduring relationships, skillfully implement and embed new products and collaborate across stakeholders to guarantee each program and partnership achieves ambitious objectives. Our Delivery Coaches will act as a vital link between Rising’s core teams (Academics, Digital, Data and Research) and client schools. 

The Delivery Coach will:

• Build great relationships with schools, ensuring exceptional delivery of the Bambai suite of products. 
• Ensure all communication is clear, professional and timely for strong client satisfaction.
• Undertake a robust school selection and onboarding process.
• Strengthen Collaboration with Product and Business Development Teams.
• Conduct high-quality, timely training for schools throughout the year.
• Monitor and support the schools to ensure effective implementation of the Bambai products.

Location and reporting:

Delivery Coaches will each be based in one of our operating countries (Ghana, Liberia, Sierra Leone, Rwanda), and reporting to Rising's Delivery Manager. This will be a two-year fixed-term position, with the possibility for an extension upon performance and availability of funding.

Application Deadline:

Applications will be reviewed on a rolling basis. Target start date for this position is November 2024.

Requirements

Qualifications and Experience:

• Bachelor's degree in Education, or in a related field such as Leadership or Management.
• At least 2 years of experience in education management, teaching, preferably in a low-resource context.
• Experience in coaching and onboarding schools on education tool and programs.
• Passion for education and social impact, and promoting equality and diversity.

About You:

• You must reside in one of our operating countries listed above and be able to speak the local language.
• You have excellent verbal, written, and interpersonal communication skills.
• You can communicate with technical teams and business stakeholders in a multicultural environment.
• You have strong people skills; must be able to collaborate effectively with diverse personalities and skill sets, and enjoy constructive conflict.
• You have a strong track record of professionalism and trustworthiness.
• You possess effective relationship building and teamwork skills.
• You have a strong track record of managing teams and projects. 
• You know how to set high standards and can support others to achieve them.
• You can take initiative and problem-solve when challenges arise.
• You are comfortable working with senior leadership, reporting on data and outcomes.
• You have a strong ability to keep a team on task.
• You are willing to take risks, fail, learn, give and receive feedback, and try new approaches.
• You are passionate about improving the quality of education across Africa.

Benefits

Compensation and Benefits:

We offer a competitive salary and benefits package. We regularly benchmark our compensation against comparable businesses, social ventures and non-profits. 

Rising’s goal is to be transparent about salaries at all levels of the organisation and have a standard, global pay scale for all positions that is non-negotiable. 

The benefits we offer are built to have a strong added value on our staff’s well-being and we are excited to discuss this further with you in the process.

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Rising is an Equal Opportunity Employer. We celebrate diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.

Rising is committed to creating a culture within the organisation, and its schools, that recognises the importance of safeguarding children and prioritising their rights and needs. We strive to uphold international safeguarding standards, and keep the safety and well-being of our students at the heart of what we do. All Rising employees are expected to abide by the Child Protection Policy, and to have the same level of commitment to protect children from harm. Safeguarding questions are part of every interview process and all Rising employees undergo reference checks before joining the organisation.