Your main responsibilities
- Develop and improve returns processes to enhance customer satisfaction in cooperation with other teams: Technology, CX, UX, Legal
- Leading the implementation of strategic projects as the responsible leader/business owner for selected building blocks or areas
- Meeting with internal and external partners to understand the needs and provide unique value proposition for the service
- Implement standardized returns processes to new Allegro platforms in new countries
- Monitor KPIs related to returns and ensure alignment with business goals.
- Oversee budget and maintain relationships with key stakeholders.
- Negotiating business contracts and and leading new partnerships
- Focus on the carrier's stream to enhance delivery speed and performance by cooperating with carriers.
- Cooperating with other project teams
This job is for you if
- You have at least 4 years of experience in building successful customer-facing products/solutions or managing related projects. Experience in the logistics and delivery area may be an additional benefit
- You have experience in building and managing project scope and roadmap
- You have proven track of record in contract negotiation and working with external companies
- You are familiar with working in a matrix organization with stakeholders from different functions
- You are able to build comprehensive recommendations for C-level management
- You are not afraid of volume or financial analysis and know analytical tools (Tableau, Data Studio)
- You demonstrate strong problem-solving skills with a logical and methodical approach in analyzing complex issues and data effectively
- You are well organized and you can set the right priorities to achieve high quality outputs
- You are data-driven, results-oriented, and ready to work independently in a fast paced and challenging project-based culture
- You are able to motivate others and explain sophisticated ideas clearly, gain the respect of clients and colleagues, and work collaboratively
- You have strong interpersonal and communication skills, are able to respect different personalities, ways of thinking, and cultures
- You work effectively in English (desired C1)
What we offer
- A great opportunity to learn, work with people with extensive experience in logistics, strategic consulting and e-commerce space
- A hybrid work model. Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
- A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
- Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
- Team tourism opportunity, training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)
Send in your CV in English and see why it is #dobrzetubyć (#goodtobehere)
