MACE Freshford, Kilkenny St., Freshford, Co.Kilkenny, R95NC84 seek a Deli Manager to pilot their fresh food offering. This role would be perfect for someone looking to take food to the next level, with the ability to lead and work with a strong in place team and someone who likes the enjoyment of a busy work place that provides new experiences. The perfect job for a leader that enjoys food.
CUSTOMER CARE
- To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
- To communicate with the customers in and effective and welcoming manner
- Ensure products are served to customers in line with Food Hygiene Requirements
- Maintain knowledge of current deli products and promotions
- Assist customers with queries regarding deli products
FOOD MANAGEMENT
- Ensure effective & compliant HACCP control systems are in place
- Ensure policies and procedures pertaining to fresh food are implemented and managed
- Ensure area operates within relevant legislation in terms of HACCP
- Ensure regular cleaning of deli area and equipment
- Ensure relevant protective clothing is provided and worn
- Ensure critical control points are identified and monitored
- Ensure systems in place for temperature checking and food hygiene
- Ensure corrective action put in place for critical control points
- Ensure the appropriate waste management records are maintained
- Ensure appropriate controls are in place for fresh and red meats
STOCK MANAGEMENT
- Ensure effective stock control systems are in place ensuring stock is rotated accordingly and out of date stock is discarded appropriately
- Ensure wastage in the delicatessen area are maintained at a minimum level through effect management of the stock
- Ensure effective food management and waste systems are implemented, managed and updated appropriately
- Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through wastage, damages)
FINANCE
- Managing budgets for the delicatessen area
- Ensure overheads are controlled and minimised where appropriate
- Ensure delicatessen sales are maximised
- Meet targets as agreed including the achievement of the required profit margin for the area
OPERATIONS
- Ensure delicatessen runs efficiently and smoothly
- Ensure delicatessen standards are consistently improved in terms of housekeeping, merchandising, presentation and service ensuring no cross contamination of stock
- Plan for market changes and demands as they arise
- Ensure delicatessen promotions are managed appropriately
- Ensure consistent high levels of customer service are provided at all times
- Ensure all customer complaints are dealt with in the appropriate manner
- Take necessary action in deli improvements following customer complaints
- Ensure food preparation meets the required customer and hygiene standards
- Ensure area is presented and merchandised in an effective manner while ensuring compliance with HACCP guidelines
- Ensure overall customer service levels within the area are maintained at the required standard
