Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.
Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Default Administrator performs a variety of administrative functions associated with the preparation of default statements, processing delinquent loan payments and accurately inputting information into software applications for reporting purposes. The Default Administrator provides support to the Default Officers/Specialists and the Default Manager(s) for residential and commercial mortgages. The Default Administrator will work towards reaching a target set by management each month.
The Work !
- Accurately prepare various types of mortgage statements for loans in arrears for both residential and commercial mortgages/line of credits within specified timeline for accounts under mortgage enforcement
- Post a variety of financial transactions, including incoming and outgoing payments, in a timely and accurate manner, which may involve multiple systems
- Accurately identify shortfalls and refunds in conjunction with receipt of up to date/payout funds and notify Default Officers/Specialists in a timely manner
- Ensure storage of all relevant documents in appropriate system(s)
- Ensure all financial transaction involving a third party in default are accurate and completed in a timely manner
- Prepare and review discharge documents, provide to management for execution, and send the package to appropriate solicitor
- Update loan status, Risk Code, and BCAR weightings on appropriate system(s) as required based on specific timelines
- Update watch list for loans that are up to date or back in arrears
- Liaise daily with a variety of internal departments to address any unique ad hoc issues that may arise and seek timely resolution
- Understand and follow departmental policies, guidelines, and procedures
- Complete tasks assigned at the request of Management
- Review and investigate any balances in Sundry for files in Default and Recovery
- Gather data and accurately prepare assigned departmental reports as scheduled
Let's Talk About You !
- Degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry
- In depth knowledge and understanding of company’s payments processes and policies
- Strong math and analytical skills
- Strong attention to detail
- Ability to meet tight deadlines
- Ability to balance multiple priorities simultaneously
- Strong organization skills
- Superior customer service skills
- Team-oriented
- Ability to solve problems and propose solutions
- Knowledge of various software including MS outlook, Word, with intermediate excel skills being a must
- Self-motivated with the ability to work with very little or no supervision
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
