To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
- Must be able to work independently.
- Able to identify overdue or problem accounts.
- Contact customers daily to collect delinquent balances.
- Document collection activity and maintain follow up on all past due accounts Experience with and ability to learn and adapt to complex debt collection software.
- Respond to customer AR calls regarding account inquiries.
- Provide documentation to customer requesting invoices, statements, etc.
- Handle cash application disputes - i.e. research misapplied payments and apply correctly or refund.
- Maintain good customer relations.
- Work solidly as a team with various departments.
- Possess excellent, effective, business professional, communication skills. Have a pleasant phone manner and etiquette and an ability to speak clearly.
- Capable of following written and verbal directions.
- Work autonomously with daily tasks, to set priorities with little supervision.
- Support team initiatives as defined by manager.
- Be highly organized with strong attention to details.
- Possess problem-solving skills.
Requirements
- Graduate in a related area of study - preferred.
- 2-4 years of professional collection experience - preferred.
- Demonstrated proficiency with Microsoft Word, Excel and Power-Point.
- Have knowledge of Google Suite, especially Google Drive and associated programs.
Benefits
- Health Insurance
- Life Insurance
- Paid Time Off
- Performance Bonus
- Performance Based Increments
- Provident Fund
- SIM Allowance
- Travel policy
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