Dealer Development Manager - APD

The Dealer Development Manager (DDM) is primarily responsible to drive powersports F&I performance improvement within all assigned stores through close coordination with regional and store management. Key metrics include F&I profit per vehicle retailed (PVR) and product penetration (PPVR) on all serviced products. The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.

 

Key Responsibilities:

 

·       Establish ongoing communication with designated RO leadership to create visibility before, during, and after every client visit

·       Coordinate in-store and group classroom training and certification with RO management

·       Coordinate remedial training programs for underperforming stores to drive accountability and performance improvement

·       Deliver menu training to dealership F&I personnel that includes objection handling, role play, and scored evaluation

·       Capable of identifying customer challenges and providing solutions in a manner ultimately leading to trusted advisor status

·       Utilize consultative assessment skills to optimize dealer performance

·       Maintain industry knowledge surrounding trends and company initiatives 

 

Communications:  This position is in continuous contact with external and internal customers.  As an ambassador of our company and brand, this position requires strong presentation and communication skills.

 

Professional Specifications:

 

·       Bachelor’s degree preferred but not required

·       2-5 years powersports industry experience preferred

 

 

Requirements:

 

·       Strong focus on customer service: including excellent listening skills, verbal and written communication skills, as well as interpersonal skills

·       Team Player: demonstrate the ability to collaborate with others

·       Full expertise on all F&I products represented

·       Knowledge of store F&I technology platforms including menu selling, compliance tools, and e-contracting systems

·       Microsoft Office (in particular, Excel and Power Point)

·       Proven track record of developing sales results in an assigned territory

·       Own a vehicle and have a good driving record

·       Ability to travel 75% of the time by air or car, including overnights

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

 

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability: