Data Systems Coordinator

We are seeking a Data Systems Coordinator to join our Program development and Design team. As a Data Systems Coordinator, you will Shine Hope as you collaborate with the Program Development & Design (PDD) team and the Domestic Foster Care and Adoption Teams to provide system-related support, billing administration support, compliance monitoring, training, and process improvement. Collaborating with Manager of Data Systems and Reporting for maintaining data integrity. You will be responsible for adapting program data processes to meet the changing needs of programs, contracts, and data collection metrics. You will also be responsible for ensuring that program data meets BCFS and Contract Compliance and Accountability standards and for developing new data collection processes for new or changing programs. Join our team and shine hope in the lives of others! 

What you'll do:

• Support the Manager of Data Systems and Reporting and DFCA team as the System Administrator for BCFS Case Management Systems including conducting ongoing training for staff, providing system and billing support, managing system errors, improving system processes, and working with third party system staff to resolve issues.
• Support initiatives to develop new system processes in collaboration with program staff and leadership as Contract needs and requirements change.
• Process and maintain data from a variety of sources. This includes but is not limited to reviewing data for accuracy, making process adjustments to increase efficiency, and assessing trends or gaps across the organization.
• Perform extensive data validation/quality assurance analysis within large datasets to ensure data meets BCFS Compliance and Accountability standards.
• Support all data access and reporting needs for Audits and Monitorings for Foster Care & Adoption.
• Support Impact Advancement and Government Relations teams by gathering program data for proposals and reports as needed.
• Work with Program Development & Design Team and DFCA Leadership Teams in increasing the quality and indicators (KPIs) for all programs.
• Using project management methodologies, integrate data and information from corporate strategic projects and/or programs and evaluate how higher-level objectives are being fulfilled according to the respective scope. Consult on, support and require compliance, or take control and directly manage projects as assigned.
• Monitor current trends in social service data collection and analysis processes. Implement evidence-based best practices for data collection.
• Ability to lead process trainings with staff across the organization on Buckner best practices.

 What you’ll bring:

• Bachelor’s Degree in statistics, math, computer science, social work, business, or other technical related field of study required.
• Requires ability to define problems, draw conclusions and make decisions dealing with abstract variables. 
• Minimum 2 years working experience working with case management systems and social service programs required.
• Minimum 2 years work experience supporting business operations, billing administration, and process development in an analytics capacity preferred.
• Requires proficient working knowledge of data management systems, workflows, triggers, queries, exports, imports, and outcome reporting. Requires experience developing and implementing processes, standards and procedures related to data management.
• Experience with SQL Server and Excel preferred.
• Application knowledge in Office 365 required.
• Experience with BI tools such as Metabase, BOARD, Tableau, Zoho Analytics, PowerBI, Looker, or Snowflake preferred.
• Requires proficient understanding of project management, process design and procedures development and continuous improvement.
• Requires proficient ability to define problems, collect data, establish facts, analyze trends, and draw conclusions dealing with abstract variables. 
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.