Data Research Support agent

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 400 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

We at the Data Research Team is responsible for researching information from various resources and finding the accurate information for our Caller ID and also building long lasting relationships with our users.

As a Data Research Support agent This role will involve, in particular, working on user data.  Our responsibility is to provide users with the correct information when they search for a number on our app or website. We do research on the available resources and also conduct data analysis to improve the overall process. Our main focus will be to improve the quality of data. If necessary, work on chats/ Emails and make calls to get the user feedback

What you bring in:

• 2+ years of customer support experience including working with data tasks like report generation, data cleansing, data collection., etc
• Excellent communication skills.
• Graduation (Any)

The impact you will create: 

• Improving the quality of user data.
• Making Outbound calls, if necessary to collect more information from the users.
• Ability to gather, view, and analyze data
• Analyze the current trend and identify process improvement ideas
• Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends
• Proficiency in spreadsheet programs like MS Excel and Google sheets
• Responsible for gathering data, doing research and updating the accurate information on our database
• Deeply understand the data working with and identify any potential issues or gaps
• Maintain operations by following policies and procedures
• Achieve the daily target assigned and also maintain quality
• Maintains customer confidence and protects operations by keeping information confidential

It would be great if you also have:

• Six sigma certification
• Multiple Language proficiency

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Do it your way: We work in-office on Tuesdays, Wednesdays and Thursdays with flexibility on the other days.
• Office life: Enjoy your days with breakfast, lunch and a wide range of yummy snacks and beverages, and have fun at our playroom! As well, exciting company parties and team activities such as Lab days, Running team, Geek lunch!

Come as you are: 

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.