Data Processing Supervisor (Content Moderation)

Job Responsibilities

• Accountable for his/her team’s performance.
• Manages the attendance of their specific team.
• Completes one-on one-coaching sessions per associate on a weekly basis.
• Completes a one-on-one coaching session on their defects or reversed audits.
• Completes a monthly one-on-one coaching session for the associate’s monthly performance scorecard.
• Cascade updates and make sure that everyone signs off that they understand the update.
• Floor support and answers questions of each associate in the team.
• Do daily and weekly huddles and discuss performance and any challenges being raised by the team.
• Sends daily audit disputes to Quality for review.

Qualifications

• At least 3 years of work experience, and at least 1 year of management experience in the position (such as team leader or supervisor).
• Must have strong communication and understanding skills.
• Must have high sensitivity to report and plan for unexpected situations.
• Above average communication skills
• Amenable to work on shifting schedule (both day and mid shift)
• Must be willing to work on-site in our office located at Imus, Cavite.
• College graduate is a must but those with relevant experience will be considered.