Your Role
We are looking for a Data Ops Engineer-II to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.
A Day in the Life at Innovaccer
- Create world class customer facing documentation which would delight and excite customers
- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
- Convert tacit knowledge to implicit knowledge
Required Skills:
- Handling end to end troubleshooting for multiple tasks across customers simultaneously.
- Handling data issues, analytics and Product tickets and collaborating with different teams to resolve the same.
- Doing L2 level debugging to reach an initial analysis conclusion on P1 issues before involving product and infra teams.
- Initiating & contributing to automation opportunities in existing products/processes to reduce manual efforts.
- Basic understanding of Incident management, transition management & problem management.
- Working with scheduling jobs, scripts, and modifying them.
- Maintaining appropriate versioning of the documents to be synced with the product version.
- Owning handover process along with the Lead and the Manager.
- Handling customer issues in daily/weekly meetings , working on jira tickets and monitoring JIRA queues to ensure tickets are closed within SLAs
What We Offer
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Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
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Rewards and Recognition: Feeling like you’re outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic.
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Health Insurance and Mental Well-being: We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists.
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Sabbatical Leave Policy: Do you want to focus on skill development, pursue an academic career, or just reset? We’ve got you covered.
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Open Floor Plan: Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative.
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Paternity and Maternity Leave: Enjoy the industry’s best parental leave policy to welcome your bundle of joy and enjoy quality time with them.
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Paid Time Off: Maintain a healthy work–life balance and take time off from work to focus on your well-being and big life moments.
