Data Operations Specialist - London , UK

Your Impact

The Data Operations Specialist consults with customers to prepare data for legal review in DISCO’s eDiscovery platform and provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally.  They provide critical technical input to the engineering team to diagnose and address platform issues and prioritize enhancements to the product.

What You'll Do

• Technical Troubleshooting:  Troubleshoots issues encountered with both unstructured (email, office documents, chats) and structured data (production data).  Manipulates incoming load files to meet DISCO ingest specifications.  Accurately logs and classifies issues to provide complete information for Engineering interventions, product improvements, and other DISCO needs.
• Quality Control: Performs thorough quality control and validations on all tasks before delivery.  Proactively contributes to product and documentation improvements.
• Stakeholder Communication:  Prioritizes workload assignments, communicating job status and potential issues to both internal and external stakeholders.  Interacts directly with clients via email or phone for all data-related inquiries and provides professional, quality service in all communication.
• Ticket Management: Adheres to company policies and procedures for creating, updating, and resolving tickets, proactively monitoring open tickets in Salesforce and providing timely updates.  
• Data Management: Coordinates the processing, loading, and exporting of data to and from the DISCO platform.  Facilitates the administration and tracking of client data, performing periodic audits to ensure alignment with client case requirements and data retention policies.  Creates custom data productions that align with client technical specifications.

Who You Are

• 5+ years of ediscovery or digital forensics data processing experience
• Bachelors degree in Information Technology or related field
• Significant experience with DISCO, Relativity, Everlaw, or Reveal.

Even Better If You Have...

• 1+ years experience in relational databases such as SQL or MS Access
• Experience using DISCO software

Specialised Knowledge or Skills

• Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues.
• Strong understanding of relational databases.
• Advanced skills with Excel.
• Knowledge of various data storage methodologies, data collections, data processing and methods of electronic production.
• Excellent client management skills.
• Strong internal and client-facing written and verbal communication skills

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus discretionary bonus
• Competitive salary plus RSUs
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company