- Data Collection and Analysis: Gather data from various sources to calculate key performance indicators (KPIs) related to service performance. This includes data on transaction accuracy, system availability, and other relevant metrics;
- Report Generation: Prepare and distribute monthly reports detailing the performance of various service KPIs. These reports should highlight trends, identify areas for improvement, and provide actionable insights;
- Collaboration: Work closely with different departments, such as IT, customer service, and operations, to ensure accurate data collection and to understand the context behind the numbers;
- Continuous Improvement: Identify opportunities for improving service performance based on KPI data. This may involve recommending changes to processes, systems, or training programs;
- Compliance and Standards: Ensure that all KPI calculations and reports comply with organizational standards and external regulations;
- Responsibility with Dates and Schedules: Maintain a high level of responsibility with dates and schedules to ensure timely and accurate reporting.
- Analytical Skills: Strong ability to analyze data and identify trends and patterns;
- Attention to Detail: High level of accuracy in data collection and report generation;
- Communication Skills: Ability to clearly present findings and recommendations to stakeholders;
- Technical Proficiency: Familiarity with data analysis tools and software, such as Excel, PowerBI, SQL, or specialized KPI tracking systems;
- Problem-Solving Skills: Ability to identify issues and develop effective solutions;
- Time Management: Excellent time management skills to meet deadlines and manage multiple tasks efficiently.
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
