LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
The Data Center Technician is responsible for supporting the hardware within the Lightedge data center. The responsibilities extend to the physical equipment and include server deployments and upgrades, hardware troubleshooting, structured cabling, space planning, and tape swaps and firmware updates. This person will be responsible for the support of the existing systems in the data center as well as the racking and cabling of new equipment. Able to lift 50lbs. ability to climb ladders for cabling purposes. Occasional travel to remote sites may be required.All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the DC Operations Manager.
Responsibilities:
- Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.
- Install servers and networking equipment into racks with associated network cabling.
- Work with project managers and technicians to facilitate new client service installations.
- Receive and document incoming and outbound shipments.
- Respond to and resolve alarm events affecting system hardware infrastructure and services.
- Follow established Change Control processes; review and follow MOPs for Change activities.
- Upgrade, troubleshoot run diagnostics and or replace failed hardware (CPU, dims, Raid cards, nic cards, power supplies, sfp’s copper and fiber connectivity
- • Assist in the design layout, installation, and documentation of new racks and cages.
- Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.
- Develops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.
- Works with clients to resolve hardware and connectivitycabinet/cage infrastructure issues and power utilization.
- Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
- Share technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.
- Make updates to any support procedures or process guides as requested
- Assist in maintaining inventory levels and asset management
- Attend any meetings in support of the internal or customer environments
- Maintain the health of the systems
- Firmware upgrades
- Eyes and hands of remote teams (VMware, NOC, Networking, Storage, Windows, Data Protection)
- Other duties as assigned.
Experience:
- Minimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS
- Network cabling termination experience- Ethernet, CAT6, Fiber
- Experience with day-to-day standard maintenance activities in data centers
- Experience with enterprise server hardware
- Experience providing hardware administration and issue resolution
- Familiarity with telco central office equipment/transport systems.
- Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers
- Working knowledge of electricity and electrical literature is essential.
- General understanding of data center cooling systems and airflow management techniques
- Ability to multitask and prioritize activities in a complex, fast-paced environment.
- Strong verbal and written communication skills
- Demonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.
- Demonstrated experience documenting policies and procedures.
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
