Data Center Operations Analyst

What you get to do in this role:

• Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.
• As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.
• Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
• Take part in documentation and maintain a catalog of standards and best practices for data center operations.
  Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

To be successful in this role you have:

• 2 year’s experience in data center operations, with year-on-year responsibility growth and a passion for progression.
• Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labelling.
• Perform hardware break-fix tasks within production environments.
• General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.
• General understanding of networking/server architecture and hardware.
• Experience with vendor management in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several issues.
• The flexibility to travel domestically and internationally from time to time.
• General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.
• Knowledge and experience in ITIL process methodologies would be beneficial.
• Ability to work independently in a variety of situations.
• Excellent communication skills, customer focus, problem solving abilities, positive mindset.

Although data center experience is key, the successful candidate will be self-motivated and positive with a passion for developing new skills.

What you can expect from us: 

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. 

• Good working culture to support the balance you need in both work and life. 

• Parental leave programs. 

• Childcare and caregiving benefits. 

• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. 

• A global, cross-functional mentoring program. 

• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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